Is it worth the time to email Google

regarding a possibly penalized website.

[Paul_Paul]

I've been tempted to email Google and explain my situation regarding a site that may have been penalized. Would I be wasting my time or is it a good idea? Would it actually get to anybody that would read it?

I HAD duplicate pages for my website because of alternate pricing and I believe it caused some problems. Ive tried to correct the problem by getting a new domain name but I believe its still being penalized.

Thanks for the responses on my first post...unfortunately, I may be a leech of information for some time before I can accurately contribute to this dicussion board. :-)

THANKS!
-paul

[Traveler]

Yes.
I got a reply within about a week.

[Napoleon]

Standard reply or personalised reply, Traveler?

[ariff44]

what email address did you use when you got a response from google?

[guddu]

I would also like to know the email address from which you got the reply.

I have posted 2 messages to Google at "comments" and "help" but just got an automated reply. No reply from anyone at Google answering my queries. And its over a month waiting.

Thanks to Googleguy and others, who answered some of my questions in the forum.

[DavidT]

I emailed [e-mail] with 'Reinclusion Request' in subject. I explained why i thought the site had been penalised and said that the problems had been fixed. They wrote back a few days later thanking me for the letter, saying they would 'investigate', and asking for patience. I'm still not holding my breath though.

[guddu]

Thanks

But my queries were related to Google search in general, site crawls and updates, the link: search, date of updation shown along with refreshed listings but not appearing afterwards, and so on ...

I got some of the answers to my questions in the forum but there are more. Can you suggest, to which email id for Google I should post the message for such queries?

I got my queries at Google Adwords answered in no time. However, its a pity that Google search answers have to be found outside Google. (I understand, that Google being so popular, they would be receiving a lot many queries per day. But, atleast they should answer them within a month before the Google Update so that necessary changes can be made. Hope, this would be highly appreciated by all.)

Regards

Guddu