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Salesforce.com emails not being received

Is anyone else not getting emails from SF that should be going through?

         

techrealm

10:17 pm on Nov 18, 2005 (gmt 0)

10+ Year Member



Pretty simple really I can't receive emails from an Enterprise level SF account, thats been in place a few years and working fine. Support is unable to answer the phone and online support has shown no response in 6 hours.

No emails to gmail,msn, yahoo and my domains...

Running SF domain through dns report website shows mail server down but that could be a false reading.

I have to ask is this happening to anyone else?

And why did it have to happen while I am trying to leave Vegas ;-)...

Ok the last one is self-explanatory...

techrealm

10:35 pm on Nov 18, 2005 (gmt 0)

10+ Year Member



Ok to be fair my sales person did respond swiftly and did escalate my case...

Standard Support comes with your licenses which includes phone support. I am sorry no one has gotten back to you. I will escalate your case. I will tell you, there have been some hang ups as we have switched data centers this week. The good news, we moved to a state of the art data center in CA and then have a mirrored data center in VA now. So, your data is quite secure! But, the move has been a major ordeal and we are working out the kinks. I was having trouble sending emails out of the system too.

Good news and bad news, so I guess get to now cut and paste leads in the airport :-) and I mistakenly thought I could relax this weekend...

4specs

10:48 pm on Nov 18, 2005 (gmt 0)

10+ Year Member



Big sites often have a problem with being fancy and not getting emails through.

I used the Quickbooks/Intuit emailing of invoices and found some were just not getting through. I sent myself an invoice and my SpamAssassin marked it as spam and it barely made it though my loose filter.

When I called Intuit they said that I should loosen my filters. I suggested they offer a text only email invoice, but they did not seem to think it was a problem. They did not understand that it was my client's filters that were blocking them, not mine.