questionnaire/survey and QuickBooks

survey customers via data stored in Quickbooks

[Huiping]

Hello,

I run one of those technology-challenged companies - all of my data is stored in QuickBooks.

I want to be able to measure customer satisfaction for the translation services that we provide. How do I make that happen simply?

Basically I want to type up a list of questions and send it to each customer and vendor associated with a job and ask them to fill the questionnaire. I called QB support to ask but they offered no solution.

What kind of technology do I have to use?

Thank you in advance.

HP

[txbakers]

There are lots of ways to measure customer satisfaction. Companies have been doing it long before any computer technology.

Some ideas:
when you invoice, put a Postage Paid Business Reply Card in there with a quick survey.

Create a simple webpage with a "poll". Scripts abound for this.

Follow up a job with a phone call or email a week later. You might be surprised what you hear.

It doesn't have to be complicated, and you probably won't be able to do anything with your QuickBooks system.

[Huiping]

Thank you for the speedy response. Do you have any survey script to recommend? My site is hosted right now on a Windows 2000 server (or 2003?).

Thanks.

HP

[txbakers]

You can look through tons of them at [aspin.com...]

[Huiping]

Thank you - txbakers!

HP