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Live Chat on Ecommerce Sites

any evidence to suggest higher conversions?

     
3:43 pm on Apr 26, 2005 (gmt 0)

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Hi

Just wondered if anybody had any experience of using a live chat/support function on an ecommerce website.

And if so, was the experience positive - i.e. higher browse-to-buy conversion rates?

4:59 pm on Apr 26, 2005 (gmt 0)

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My first thought is that its success and value would depend on how complex (or new) the product is?