Forum Moderators: phranque
I have a client who deals with people all over Europe (especially Eastern Europe). He has started to get complaints from his customers and suppliers saying they cannot access his site. Yet whenever he, I or anyone I ask tries it, it works fine.
The host (UK based) says everything is fine at his end.
The site is 100% HTML no fancy scripting that could cause problems.
I just ran a spot check on the domain name on the Alertra site and it failed to resolve at London and Frankfurt. When I re-tried it straight away it went through fine.
Anyone got any ideas what is going on and what I can do to stop it?
Thanks
Check ping stats of IP vs domain name.
The host has said they will restart the DNS server.
Just a thought, but if the domain name is not held but the host, would the registrar have to do anything?
Thanks
The domain name is registered with company1 and I have set up the Domain Name Server to point to company2's servers (the host).
I'm just wondering if there could be a fault with company1 that would affect access to the site at company2?
1. In one case it seemed as though my ISP (the internet service provider I use to connect to the Internet) was unusually slow in updating their DNS record server (once every 10 days or so). Other people could see the site but I couldn't.
The temporary solution was to add the domain's ip address (the number) and host name (the word-based url) to the hosts file.
At least in WinXP the file is located here:
C:\WINDOWS\system32\drivers\etc
That could be the problem in your case, too, but only if a lot of your complainers have the same ISP.
2. The other thing I've experienced is that something went wacky with the dns setting at my domain name registrar. The problem went away after I went to the registrar's site and re-submitted the numbers for the Web host's dns server.
The people complaining are from all different parts of Europe so I guess it may not be the ISP in this case.
I'll keep an eye on it and get back to the registrar if it happens again.
Cheers
