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Worldpay says they are looking into the problem, and are unaware yet as to the problem.
This comes a few days after their large-scale system overhaul ...
I am starting to get people paying by PayPal even though they don't have an account (or didn't have an account!). But the biggest problem is still telephoned orders, worldaccess is still unavailable and I am patiently sat on orders, waiting.
WorldPay's competitors have dreamt of a day like today and yesterday!
I rang WorldPay this morning, and they had no information on when the service is to be restored to anywhere near normal.
Some denial of service attacks have gone on for several weeks, and there is really very little one can do to stop it. It may be an extortion attempt, like some casinos have experiences in the past.
I am in the process of implementing my new account in the shop now.
Hope nobody has been hit too hard...
Let's hope Royal Bank of Scotland can track down who is doing this - I bet they don't realise they are messing with such a big company (RBS, Natwest, WorldPay, Greenflag, Lombard Direct, Streamline, Ulster Bank, Tesco Personal Finance, Dixon Motor Group etc... and their customers: Sony, Vodafone etc...) and are likely to have unlimited solicitors fees compared to the person/people causing this problem.
Apparently, they keep changing the attacks and are therefore much more likely to be traceable than if they simply attacked and then left it alone, although they would not have caused as much damage.
joined:Mar 8, 2002
What do you know about netbanx? Are they as reliable as worldpay usually are?
We used to be with Netbanx. We moved to Protx - and not without some heartache. Nuff said
We also have a worldpay account. Luckily for us it is not used much.
I was just wondering if anyone would like to suggest a suitable punishment for these numb nutz once they are dragged into the light of day? Maybe that doen't belong on these hallowed pages but.....
I'm sure like most WP merchants who've been suffering over the last 3 days I've considered whether or not to move, but my general feeling is that a DoS attack could happen to anyone at any time, and who's to say that when the little s**ts have finished playing their sick games with WP that they won't decide to target another payment provider? It's very hard to know what to do under the circumstances.
.. simple questions like, like do they use the WorldPay infrastructure?
As far as I know NatWest is owned by Royal Bank of Scotland, who also own WorldPay, so that might tell you something. If they can't even provide a phone number then that may also be an indication of the kind of customer support you can expect....
ProTX require an internet merchant ID, so you'll need to apply for one of those (28 days from most places). Although, you should actually have one from WorldPay, but whether they can tell you what it is could be another story while their systems are down.
I don't think a 15 yr old Ukranian hacker will be too worried about any financial or legal consequences if caught. The writer of the love bug virus caused more than $1 billion in damages and did not have to pay for his actions.
But I have set up an alternative with NetBanx and we'll see how we get on with them. Even NetBanx staff said they would be very interested as I have them and WorldPay as a payment choice and they want to see how customers choose to pay. They said they have lot of customers that use both, but never on the same site or never with the customer having the choice. But I may change things to calculate who is the cheapest for that particular order and forward them to the relevant merchant. It is an experience for all of us and if you can't afford another merchant account I recommend everyone set up a PayPal account and disable access from your site to PayPal but have everything set up so you can just remove comments or change a variable to forward them to PayPal.
Very interested in any technical answers you may have!
I am a worldpay customer and am simply taking CC details, via my interface, until the problem is resolved or my Netbanx account is setup! I can then enter them myself (not stricty accoring to TOS but I'm sure they'll make an exception under the circumstances).
However, I am still really struggling to get anyone to help me - I have emailed and phoned twice regarding transactions that were done before the system went down but were not completed (pre-auth). When I try to complete them, they all produce errors now. So things are not as normal.
Transactions that have been done in the last day or two complete fine, just those outstanding from Monday and early Tuesday.
Still fustrated, they said the customer services manager will ring back before 2pm, it is now 3pm and my issue needs to be resolved today, and it must affect other customers too.
NetBanx said they have been inundated with WorldPay customers this week. Smiles for them, unfortunately they may lose the smile when we stop using them as they are more expensive than WorldPay.