Browser security error

[David]

I have had a several customers that are not able to access my secure form. I have been asking what browser they are using and the ones who know have told me IE. I have taken orders from IE browsers from 4x to 6b both on mac and windows. I can't create the error on IE 5.0 or 5.5. The error they get says something like this. "Security Error Data Decryption Error".

Any Ideas as to what could cause this error?

[Xoc]

Give us more details on what you mean by a secure form. Are you using https? If so, who issued the certificate? What web server are you using? How is it configured?

[David]

I am using https with a twarte cert on a apache server. I have been using the cert for about a year but I just switched to a new server.

The form is a .phtml extension. Since the form updates it's self based on the users needs (such as if a billing address is needed, or if they have made an error) I call it with another script to keep the cach clean.

It works with all Netscape , opera and IE with out error for me. Based on the amount of orders I am getting and the vareity of browsers being used by my customers it is working most of the time.

As for how the server is configured I can't answer that. When I go to the techs for help they will always challenge my script first. Especialy when it is random and is difficult to reproduce.

My guess is it is either a server issue or their is a security setting in some browsers that is kicking it out (I have played with my IE browser preferences and I can't create the error).

I am really at a loss as to how to attack this one.

Thanks
David

[joshie76]

There were problems with security on IE5.0 which was fixed in the following service pack.

[microsoft.com...]

Could this be your problem?