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Forum Moderators: incrediBILL
I've always used HumanClick for this. It's free. The js is about 8K but it provides a functionality that has become priceless to me. I can embed the tag in a page to be invisible or I can make it available for the customer to chat with me. Granted it was a very rare occasion one would do this but that's the nature of my clientele and may not apply in your situation.
I run free question and answer services on my web site for people to get help with problems. Right now I do it all by e-mail, which is a pain for people who want help yesterday. I knew I had seen the software to do it, but when I went to go add it I couldn't find it anymore.
Which brings me to another question. What's the URL? :P I'm going to take a stab in the dark and suggest www.humanclick.com. But if I'm wrong can you maybe post the URL? Thanks.