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CJ Account Manager™ reporting is delayed and will be updated as soon as possible. Tracking and recording of transactions is fully functional, and we will post updates to the site to keep you informed as we resolve the situation. Thank you for your patience.
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Has anyone had the problem where they show sales in their reports, and under "Commission earned" in Quick Stats you see commissions, but it doesn't reflect in your balance at the top?
When you look under "Review New Transactions" it doesn't show commissions for the past 2 days, even though sales show up in performance reports.
Come on CJ -- Get it together...
4-5 days...300 clicks/day in google...12-15 sales/day
All is good.
Then OVERNIGHT, for the next 4-5 days 300 clicks/day...ZERO sales/day.
I emailed the affiliate markting manager, and have heard NOTHING. As a matter of fact, the old affiliate marketing resigned out of the blue. I wonder if this had something to do with CJ. I have been trying to reach him, but no luck.
>> Then OVERNIGHT, for the next 4-5 days 300 clicks/day...ZERO sales/day.
clicks are counted by CJ, sales have to be uploaded /sent by merchant. That can take time, or as most likely, CJ turned off the reporting for that day.
CJ Account Manager Balance Update [September 26, 2005 6:22 PM PDT/03:22 GMT 27 September]
Currently the balance reflected in your account may be delayed. We expect all account balances to be up to date within the next 24 hours. Tracking and recording of transactions remains fully functional. Thank you for your patience.
This is almost comical.
I'm used to seeing how the day is going and is depressing sometimes :)
When employed, if I had allowed such unreliable and inadequate web tools to go out into the public domain I would of been sacked on the spot. How difficult can it be to show consistent reporting from the same database? They seem to have forgotton that peoples livelihoods depend on their services.
I have had 3 days in a row of what I would consider normal sales levels.
I've had 2. Yesterday, the CJ homepage went down for an hour or there abouts. After that, sales sky-rocketed and have been staying at a good clip. But they had been on the fritz for me for about 2 weeks, where other people have said longer. I half wondered if they did a total system reboot yesterday.
I wasn't sure if the whole tracking thing was true or not, but my sales today and yesterday were double what they have been the past 2 weeks.
I'm getting some slow loading times on certain actions using CJ.
Mmmm... My sales are starting to fall again. Maybe it's not tracking but rather the slow loading times. That would make sense. The visitor is bailing because the page isn't coming up. Click gets logged but the sale ain't gonna happen. *sigh* I have been hardest hit with merchants I use datafeeds for.
Well, running with this theory, that the clicks are not getting through... I worked on a site that did an upgrade where the code was bad. Did some loopy-loop stuff and started back-logging the agents. Not enough to kill the site, but enough so that there was a noticible delay is moving around the site. I wonder if that is what is happening? That their hardware still can't handle the new system.
Yesterday, I had about 60 clicks for a new merchant I was trying out. I run ads that link directly to the merchant, so, a click on the ad = a click in CJ...
Well, CJ is showing I have 0 clicks for yesterday, but when I run a report for today, it show the 60 clicks...
So CJ is somehow stuck in the past...