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CJ Reporting Delayed?

Reports are working but my stats are 1/3 what they should be.

     

JaySmith

2:08 am on Aug 16, 2005 (gmt 0)

10+ Year Member



Now that CJ has finished thier update and the reports tab is working, are their stats delayed for the weekend? I am only at 1/3 what I should have made friday-Today...

Their message stated that reporting could be delayed 24 hours but does that mean the reports tab would be unavailable for 24 hours or when the tab is up the stats will be delayed?

Anyone else have an off day/weekend?

FromRocky

3:29 am on Aug 16, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Yes, it's up alright. I'm trying to figure out what's going on.

1. The stats from one of our merchants show the difference between Event & Post is from 12 to over 24 hrs. Nornally this delay is about 2 hrs.

2. There is no sale records for one of other merchants in the last three days although I hardly have no-sale day in the last two months. I made over 100 sales each month. Three days with no sale, hardly to beleive.

JaySmith

4:09 am on Aug 16, 2005 (gmt 0)

10+ Year Member



I think they are just delayed... My day today was a record day with adsense and traffic yet cj is reporting 1/3 monday average...

ganderla

5:39 am on Aug 16, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I think CJ is about 3 days behind. They better catch up pretty quick. This was supposed to be finished yesterday and everything was supposed to be caught up within 24 hours.

john1533

1:11 pm on Aug 16, 2005 (gmt 0)

10+ Year Member



You got me whats going on. All of my reports reflet different totals.... all of which I am hopeing are not caught up yet. I am not anywhere near my average.

irish_john

1:25 pm on Aug 16, 2005 (gmt 0)

10+ Year Member



The csv export option is broken majorly.

john1533

7:23 pm on Aug 16, 2005 (gmt 0)

10+ Year Member



Does anyone think their stats are current yet?

JaySmith

9:26 pm on Aug 16, 2005 (gmt 0)

10+ Year Member



I've noticed my balence on the top center has gone up to a possible expected level but the reporting is still way off..

It's an extremely confusing interface.. They should have left it alone the way it was.. just when I started to get used to their interface, they go and make it even harder.

FromRocky

7:43 pm on Aug 17, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Frustrated with the Account Manager. It keeps kick me out and ask for login again.

suzyvirtual

8:08 pm on Aug 17, 2005 (gmt 0)

10+ Year Member



Yeah, I am pretty sure the numbers are not all there yet still. And, it seems to be having some new issues today.
Also, does any body else find the interface defaults annoying and useless?
Grrr...

john1533

8:15 pm on Aug 17, 2005 (gmt 0)

10+ Year Member



CJ is a train wreck... anybody seeing normal sales volume today?

jeep98

8:19 pm on Aug 17, 2005 (gmt 0)

10+ Year Member



Yep, my revenue seems to be well below my recent averages. The default report settings are definitely frustrating b/c the areas I'm used to clicking on are gone. It took me a few tries to notice the subtle Transaction/Performance tabs...I hate tabs!

archie goodwin

9:05 pm on Aug 17, 2005 (gmt 0)

10+ Year Member



I'm getting the normal volume of leads from CJ without any unusual delay.

Although the website seems to be quite unstable. I periodically get the message: "Cannot find members.cj.com"

AG

JaySmith

1:55 am on Aug 18, 2005 (gmt 0)

10+ Year Member



My daily totals are still 50% off... This is being reporting on all boards.... Anyone else's totals still off?

ganderla

4:10 am on Aug 18, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I am still hoping things will be reported for the 14-15th. I am way off on those. I am still off on everything else.

wellzy

11:10 am on Aug 18, 2005 (gmt 0)

10+ Year Member



Not only is it way off, but if I look at my pending commission (last month), that is way off too. Anyone else notice that?

Their new reporting interface is slooooooooooowwww too. They should have left well enough alone.

wellzy

suzyvirtual

4:00 pm on Aug 18, 2005 (gmt 0)

10+ Year Member



My totals for the 17th seemed to work out by the end of the day. Also, I noticed that if you click on the dollar amount listed under "pending commisions"-"new", even though (in my account) it is a totally weird and arbitrary number, that link will take you to a breakdown of todays sales...
hmmmm...

jchance

11:24 pm on Aug 18, 2005 (gmt 0)

10+ Year Member



Im just in shock that CJ is still in the kind of mess it is. Its dog slow, the reports are all screwed up, it keeps logging me out.

If I owned a huge portal like cj and my engineers had screwed up a software release this bad, people would be losing their jobs.

john1533

11:27 am on Aug 19, 2005 (gmt 0)

10+ Year Member



If I screwed something up this bad at my "day job" I would be dropped in a second. My balance went up yesterday.... but I have no way of seeing what the transaction where. #*$!? Has anybody called / or recieved an update from CJ?

JaySmith

6:20 pm on Aug 19, 2005 (gmt 0)

10+ Year Member



This "upgrade" or what I like to call a "downgrade" is just getting out of hand.... I am looking for another affiliate manager now as a result.. anyone use linkshare?

FromRocky

7:27 pm on Aug 19, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



My balance went up yesterday.... but I have no way of seeing what the transaction where. #*$!?

Home-->Review New Transactions -->Modify Query (for the day range)

jchance

7:41 pm on Aug 19, 2005 (gmt 0)

10+ Year Member



And now this...

According to CJ:


Commission Junction always makes best efforts to issue payments to publishers on or around the 20th. Publisher payments for this month’s pay cycle are being issued on Monday, August 22nd, thru Wednesday, August 24th. If you are on direct deposit, note that the time required for direct deposits (BACS payment) to post will vary by bank and country of residence. Checks (cheques) will be issued in this same time frame. Postal times for delivery will vary.

Also there may be reporting delays today. This is because we are reprioritizing resources towards payment processing, which we feel would be our clients' preference.

Heres a crazy idea. Don't make major changes to the site right when checks are supposed to be processed. Maybe you could have waited till the day after checks were mailed?

What a mess...

wellzy

2:58 am on Aug 20, 2005 (gmt 0)

10+ Year Member



Heres a crazy idea. Don't make major changes to the site right when checks are supposed to be processed. Maybe you could have waited till the day after checks were mailed?

I agree. Not only that, but I have no idea what my check will be. The figure I'm showing for pending commission is less than it was the day before the update started. It is alot lower.

wellzy

ncreegan

3:49 am on Aug 20, 2005 (gmt 0)

10+ Year Member



Heres a crazy idea. Don't make major changes to the site right when checks are supposed to be processed. Maybe you could have waited till the day after checks were mailed?

I bet they have no problem collecting on time. Last few months have been crazy w/ CJ's payments... I'm generally not one for conspiracy theories but it looks like they are either reaping the benefits of a few extra days' interest or are having trouble meeting payout demand.

Lately I've moved whatever I could away from CJ to smaller networks. Better conversions, better cpas, better offers, and AMEN for weekly wires, especially when CJ can't even handle once a month any more.

binary1000

10:21 pm on Aug 20, 2005 (gmt 0)

10+ Year Member



Same here. Over 50% less than our 4 year average. I sure hope they aren't losing transactions. We've haven't had a month this bad since we first started. Our revenues are pretty darn consistent .... until now.

JaySmith

4:28 pm on Aug 22, 2005 (gmt 0)

10+ Year Member



It looks like the reporting is delayed... I am still off by about 50% since they started this downgrade. Either reporting is off or someone is ripping us off...

Have they ever heard of testing something this massive before rolling it out? And now payments are going to be delayed.. This is indeed a mess...

john1533

4:48 pm on Aug 22, 2005 (gmt 0)

10+ Year Member



Yesterday was my first day with avaerage sales. I have been been around 30% of avg. since their down grade.... my sites normally convert like clockwork. So my vote is that things are more screwed up than they are letting on. I am not holding my breath that any "missing transactions" are going to post.

JaySmith

4:59 pm on Aug 22, 2005 (gmt 0)

10+ Year Member



I'm not holding my breath either.....

I think they are not tracking properly even though they say they are or advertisers are taking advantage of the lack of reporting and are not reporting the conversions.

john1533

5:15 pm on Aug 22, 2005 (gmt 0)

10+ Year Member



When they finally decide to pay us.... who knows how they are going to come up with the payment amount.... None of the totals on my reports seem correct.

metakomm

1:17 am on Aug 23, 2005 (gmt 0)

10+ Year Member



What a mess.

I have noticed several times my balance will jump up significantly, then I can't find any sales to support that jump, then a day later the balance will drop down again.

I don't like unexplained changes to my balance, higher or lower.

This 66 message thread spans 3 pages: 66
 

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