Welcome to WebmasterWorld Guest from 188.8.131.52
Clearly the person shopping for our product clicked on the ads of both the affiliates during the course of shopping.
So, how in the world do we handle this?
Any advise, T&C modification would be MUCH, MUCH appreciated.
you can't put one egg in two baskets.Boil the egg, then slice it in two. Done.
Think outside the box. They may both claim the full monty, but they can neither *prove* their claim is well-founded. And from the looks of it, neither can you. Just split the commission.
Remember to set up clear guidelines next time and track your logs/cookies :)
I have also now modified my T&C to let people know that should two or more claims arrise, they will be split.