Befree Woes

Have you had any better experience?

[Drastic]

In working with several different affiliate program "warehouses", I have found support from befree/reporting.net almost non-existent.

I have emailed them in the past, and got 2-3 replies to the same question, a week or more later. My question wasn't answered directly/completely by any of the replies.

Recently, I have emailed them over 2 weeks ago with a simple question (how to remove a merchant), with no reply.

Over a week ago, I had a merchant whose reporting page was almost blank, with no links to any reports. I emailed befree simply asking if the merchant was still active and could they check into it. No reply.

I also emailed the merchant, using the address on reporting.net, with no reply.

Is it just me? Does anyone have any luck with support from these guys?

[rcjordan]

They did reply to an email, but really (purposely, I believe) answered vaguely. I had asked permission to alter the affiliate code, but their answer really didn't say yes or no. I immediately emailed again, saying that I was interpreting their answer as a "yes" and asked them to confirm.... no reply. I decided against making the modification, even though it had tested at a much higher CTR.

[mivox]

I never askec reporting.net any questions, but one of the merchants (Big Yellow) gave me such horrendous answers to my question (Why aren't our click-throughs being recorded) that I switched to a competing site (Infoseek yellow pages).

So, no I didn't have much better luck than you have. Had to take matters into my own hands.