Welcome to WebmasterWorld Guest from 18.104.22.168
They're very efficient in keeping publishers informed of merchant closures and changes in program policy, and in providing regular updates of new creatives, offers, etc.
They did recently add a section to their site which lists the individual email addresses for account managers of each merchant. That may help your mails reach the right person.
I work for TradeDoubler as our UK Head of Publisher Services. If you are not based in Europe and want to try working with TradeDoubler, please follow these instructions:
Being Paid Internationally
Working in our European markets
I am not desperate for the cash but as it is building up I will chase it down. I will even fly to the UK (24 hour flight) to get my cash.
Although it's nice to see the post from TD above sometimes it can be a little late when there are others in the marketplace that will pay on time, every time.
TD love taking your traffic but don't like to pay up!