Looksmart UK v Looksmart US

I have dissapeared from the UK Directory tooooo!!

[Zips]

In march 02 I paid $300 to get into the US L$ and in the same month paid £149 + vat to get into the UK L$ directory.
Bad timing I know. When my free clicks ran out on the US version and I was removed from the directory I have also dissapeared from the UK directory and have stopped recieving hits from there and MSN UK too.
Surely this is not right as I paid the £149+vat to get into the UK version because it said it is a different direcetory from the US.
Can anyone advise me what to do!? I have emailed looksmart UK but have heard nothing!! :(

[angiolo]

To get in touch with Looksmart you need a personal password.

Unfortunately the password coincide with your credit card number...

Sorry for the joke!

I would try to email to the same email address that accepted your submission.

[Zips]

So you agree there is something dodgy about it!? I have luckly kept the copy of the confirmation email so ill reply to that too.

[Zips]

I got an amazingly quick reply and apparently when I got removed from the US directory I was removed from the UK one too by 'accident'. Webmasters beware as I cant belive I am the only one this has happened to.

[tlacaelel]

If this has indeed happened to you, it's because LookSmart doesn't care one whit about the customer. Throughout the entire process it's obvious that they don't have anyone in executive or marketing who has any conception of the customer's POV.

There are many aggrieved customers of LookSmart. SEOs who now have a royal mess of aggregated listings (many for non-current customers), innocent site owners who were unfortunate enough to actually PAY L$ for listings in multiple markets and are now being punished in all markets because of the US changes, and most amusingly, us fools who have actually paid in the past for listings which might potentially qualify (today, not in the past) for Zeal submission. (Of course, the Zeal interface disallows modifying any pre-existing paid LS lisitngs, even those in non-commercial categories dominated by unpaid listings).

I can't even image a worse way in which LS could have conceived and forced this product down the throats of 100% of its customer base. Their audacity is still stunning in its aggression and insult.

It's amazing that LS is dreaming up ways to punish customers for not activating. We haven't even reached the July 11 deadline and sites are disappearing left and right. Go to many sections of their directory, the new LookEmpty Directory, and you'll find few or no listings where there should be dozens. Unbelieveable! And that's what LS keeps beating their drum about "Enhanced Relevancy!"

You are only relevant if you pay them 15 cents for each and every click now and forever. I wonder if that comes with a 30-year finance plan.

I have one customer's non-commercial site which was a paid registration. It's now suppressed (doesn't appear anywhere), but all of the old pre-existing listings (unpaid LS, or newer Zeal) still exist in the same category. And that's fair? My customer paid LookSmart for a listing, and now it's gone. All those that never paid, are still there.

I am so fed up with LS. Normally I'd be inclined to try to see things put right. But from every angle of this sorry situation, the evidence points to an arrogant LookSmart, an ignorant LookSmart, an aggressive LookSmart, and an unresponsive LookSmart. This just leads me to believe that its hopeless to expect that they'll see things put right. It would require an across-the-board reversal of their position. That has a very low likelihood of ever happening.

When LS fails and ends up in the FC-dot-COM DeadPool, Evan can earn some more money by writing the book "How We Tried To Screw All Our Customers, And They Put Us Out Of Business".