Incompatibility with Mozilla Firefox Browser

[Jam_Jar]

I have recently been contacted by a visitor to our website who complains of an incompatibility with her browser Mozilla Firefox and our website. She says that when she views the site the text disappears off the right hand side of the page.

I have previewed the site in Mozilla Firefox and can't see a problem.

I'm not sure how to go about rectifying the problem, as obviously I want the site to be as accesable as possible to as many people as possible and worry that making any changes may effect how other users view the site.

I have been working on this site for over two years and this is the first such complaint.

[Span]

Is it a site with a fixed width? Are you looking at it on a higher resolution screen than she is?

..for over two years and this is the first such complaint.

No, most people say nothing about any errors. They just leave.

[Jam_Jar]

Thanks for your reply.

All of the pages are set to 100%.

I have asked her what screen res she is viewing the site on and she is actually using a higher res of 1400 x 1050. I'm very confused.

Point taken about most people just leaving - I guess I've never bothered to report faults myself.

[StupidScript]

Have you tried checking on Mac, Windows, Linux, et al? Perhaps her OS is influencing things, as it often does.

I know I was caught completely by surprise when a client used the same OS and such as I was...but had extremely tight security settings and Javascript turned off. I almost blew a gasket when I saw the beta preview I had ready to present to them! (Fortunately, it was just a beta, and our relationship recovered nicely.)

[Jam_Jar]

Is there any way of previewing what a site could look like on different OS's?

[Lord Majestic]

I have been working on this site for over two years and this is the first such complaint.

Firefox has been gaining popularity lately - in fact I switched to it fulltime at home and at work as its in my view now almost as good as IE6 and in some areas its better. Check your logs and you are likely to see that share of non-MSFT browsers increased, hence better chance of comments.

Now, bear in mind that Firefox (or anything else based on Gecko rendering engine) has not been released yet, so current version might have bugs fixed that were present in possibly older version that your visitor(s) was(were) using. So my drift is that knowing exact version of the browser they used is essential at troubleshooting this one.

[Span]

.. previewing what a site could look like on different OS's?

Preview in different OS's online? Not that I know of.
For screenshots of different browsers there is [browsercam.com ], they have free trials.
There's also Dan Vine's iCapture for Apple's Safari and ieCapture for IE, Firefox and Opera but those sites are down now.

Or maybe you can post a bit of code here.

[vkaryl]

Jam_Jar: in order to preview in diff OS's you need to install them on your machine. Most have free versions to download. If you don't have access to a mac, the online solution posted will be a help though not a definitive solution.

[Jam_Jar]

Thanks for all of your help. I will try out the websites you have suggested.