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I think sometimes people sign-up for the program expecting it to be 'bug free & ready to go". If you remember that it is only a beta, you can decide how much or how little of your site(s) you want to test it on. There are good and bad to be had, but you just need to decide if it works for your particular situation. Everyone is having a different experience with it so some love it and some don't...just like anything else really:)
I would contact them...seems a little long to me.