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Also, the phone call had nothing to do with the emails I have sent them. It was a survey, but towards the end she asked if there was anything else I wanted her to pass along, so I gave my opinion and asked questions. Also, she seemed to reinforce the idea of calling them instead of emailing. She said they get tons of emails and can't get back to them as soon as possible, so phoning them up is much better. Gave me a number and said to call back if I have any questions.
So my advice to you is, if it's really that important, call them up and ask or tell them. Much much quicker. It's also free...