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Technical term for retrieving domain e-mails via an ISP

5:51 pm on Mar 23, 2005 (gmt 0)

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Hope someone can help with an issue which I am finding really difficult to articulate. Hope what's writen below will give you an idea of what I mean:

I use a particular company to go online and have a personal e-mail account with them which I access via Outlook.

I have also just purchased a domain name and they have given me an e-mail account to go with this domain. I have a ‘Forwarder’ facility set-up with this so any e-mail sent to my domain will automatically be forwarded to my personal account.

Now if I reply to the e-mail that was sent to my domain e-mail, my outgoing message will show my personal e-mail address, but I want it to show my domain e-mail address.

I gather that the way around this is to remove the ‘Forwarder’ facility and to just set-up a new e-mail account in Outlook with my domain name. But there's a problem because my ISP does not support this and I am not able to do this whilst online with them.

I have e-mailed several companies / ISPs to enquire whether they can help but half of them haven’t bothered to reply and the other half do not know what the hell I am talking about!

Can anyone please advise on what the technical term is for what I am trying to do?

Thanks in advance

6:36 pm on Mar 23, 2005 (gmt 0)

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The email form your domain is forwarding to your personal account. I believe that is called an email forwarding service.

Your ISP **SHOULD** be able to set up an email account with your domain! If they can't what's the point?

In this scenario you would just set up a separate profile in outlook, log into the two accounts separately, when you hit reply, the from-address would reflect whatever you want.

I don't use Outlook, so can't be of much help in the specifics, but you should be able to make your FROM address anything you want, even if you're not using that as the outgoing maill account.

1:40 am on Mar 24, 2005 (gmt 0)

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You want to be able to download your mail from the you@yourwebsite.com email address using a POP3 server, or Post Office Protocol. As the previous poster said, it doesn't get much easier than this. Your hosting company must be inept.

Just ask them for instructions on checking your e-mail via POP. Kill the forwarding. As the previous poster also said, you can easily handle both accounts through Outlook.

9:52 pm on Mar 25, 2005 (gmt 0)

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Check with your domain host to see what the smtp setting for outgoing mail on their domain is. You should be able to set up an smtp account to send mail from your domain email name through the smtp on your ISP. Though you have mentioned that your ISP isn't helpful, so maybe not....

Can you access the domain host's mail programs through your cpanel? I have three available on my host, all of which allow composing mail and sending it while there. This makes one more step, of course, but if it's critical to keep others from seeing your "home" addy....

One other possibility (don't know how Outlook handles this - don't use it....): set up a separate "identity" which will show your domain email address as the "reply to". The headers will still show your home address though.


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