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Poor service, if any!


9:09 am on Oct 29, 2000 (gmt 0)

WebmasterWorld Senior Member tigger is a WebmasterWorld Top Contributor of All Time 10+ Year Member

Due to my own C*** up I have succesfully managed to get a clients site banned with AV.com, or at least I think so.

I had felt that I was getting nowhere fast with this site as another site with similar keywords/doorways was ranking well with AV and couldn't understand why this one was nowhere to be seen, so I sent an e-mail to AV asking for help, to say the least this was not forthcoming except those really annoying polite 2 day response e-mails.

Eventually, a response came though "You have been blocked from submitting because you have chosen to use keywords which do not accurately represent your page's content."

This is not the case, I have checked the keywords over and they are all apropriate to the site, so how do you go about appealing against this decision when in the next sentence is "Further details on why you are being blocked CANNOT be gotten by writing back to this address, it is up to you to read through the information posted on the above URL and to change your site on your own." WHAT!!! but what if you don't agree with them, is there no place for further appeal?

Has anyone had any luck getting a block lifted? Or does anyone have any ideas on which is the best e-mail address to get a sensisble reply, with the hope of some response other than an automated one, so far I've tried most.

I have now purchased (myself) another domain/space and have submitted this as before, the site is ranking well in AV.com and most of my doorways are ranking on page one with the same keywords as the banned site!


4:17 am on Oct 30, 2000 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Last october I had a site banned, all I did was get rid of all the gateways (in your case triple check the keywords too) and then reply to the address that sent me the notification(I think it was Ingrid). About a month later I got a response saying the block was lifted.
9:17 am on Oct 30, 2000 (gmt 0)

WebmasterWorld Senior Member tigger is a WebmasterWorld Top Contributor of All Time 10+ Year Member


thanks seth. checked and re checked keywords and there all fine, I have some doorways linking on the index page so I'll remove those and leave it for another month and try agian.


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