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I know we historically haven't posted in these forums, but I thought it was time we de-lurked. This forum in particular seemed like a good place to start, since we pioneered the concept of paid inclusion.
From time to time I'll pop by to answer questions and maybe even ask a few of my own. Let me start by asking what we can do to be more effective at serving webmasters and content publishers. Any thoughts?
does paying for inclusion (for say one page of your site) negatively affect the free spidering of the rest of the site?
It had been my experience, and the experience of some others here, that paying for inclusion caused any pages already in the index to vanish. After posting my comments here and then giving details to Inktomi here via a sticky note, I can happily say that about 12 pages from my site managed to get back into the mix for free.
I haven't heard anything back regarding exactly what happened - whether it was an isolated glitch, whether it was because of the reseller I used, and whether the situation has been fixed for me alone, or if the situation has been fixed to the point that it won't happen again.
A large corporate problem needing to be addressed.
If I pay for inclusion to your data base and find myself not being listed for particular reasons there should be a straight forward resolution to resolving this. (Otherwise I wont PFI again)
I have only three sites listed with you (PFI) two of them are getting no results/hits, the other is getting many hits.
I sent your company an e-mail asking what the problem is, the answer from Inktomi was "Read our terms and that will tell you what might be wrong"
"Might" and "maybe" and "read this and that" is terrible customer service, if you want folks to be happy at least tell me/them exactly what the problem is with the results. I have no idea if I am banned or what.
Why pay (PFI) and have no results when your customer service replies with wasteful responses to inquiries?
Can't you tell me why my site is not being listed, is it being banned?
I think if you are honest in attempting the number one spot in regards to SE's then having a clear and concise explanation to recommend what may help gaining rankings or why someone is banned would be a great achievement.
Is it possible to say on the (PFI) maintenance page that "Your site is banned" or "you are getting no results because..." ... "try improving ...."
Boy oh boy if a PFI search engine ever did this I think they would find all their customers striving for well optimized sites with no spam and a very worthy database, Google would have a hard time keeping up. Inktomi would see huge gains IMO!
Hopefully Inktomi will come in and respond to your question.
But while you are waiting, let me say that it doesn't sound like you've been penalized for doing something 'bad' since you have other pages that come up in the listings. I think Inktomi usually zaps the whole site if you've broken their rules.
It really sounds like you just dropped off the radar screen due to competitors outranking you, especially if your disappearance has lasted more than about 72 hours.
It would be a good idea to search back though this forum for Inktomi optimization concepts and see if you may need to do some more optimization.
I find this answer to be not accurate in my case. My PFI pages that I submitted in the summer ranked very well. These same pages in all other SE rank very high. Something happened in Sept and I literally dropped off the radar! Since then I have been changing page titles, meta tags and nothing helps. Sites that compete with me have similiar meta tags and titles etc., so I do not understand what is happening.
I think that I agree with the poster who asked
"Is it possible to say on the (PFI) maintenance page that "Your site is banned" or "you are getting no results because..." ... "try improving ...."
Something to give us a clue!