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Brett - I do have a direct phone number to search support if you would like it. (I do not feel right about publicly posting it)
Has anyone who has resubmitted pages since the drop seen them return...?
By the way - the above completely conflicts with what the first tech told me...
Out of interest, the pages i reported dropped have reappeared today, without resubmitting. The index date is the original index date from first submission.
Clearly, data is being swapped in/out. More likely is testing a different database which contains the older entries, not the new ones.