Nuked by a button pusher .

Website killed, ever have that happen to you?

[tangor]

I don't want to tera byte and com in anyone's day ... but customer service failed to follow through on an EMAIL issue (part of the site requirement) and arbitarily decided to nuke it (fully paid for a year) rather than deal with the current problem.

So I am shopping for a new host (not in Canada) ... will be grumpy for a day for so until that find happens.

On the other side I have to chuckle over customer service (lack of after 15 sterling years with same) and who hired the dweeb with a thumb over delete.

We live in interesting times when a worker bee can change your life... that quick.

We have other things to be worried about besides g and the serps!

Fortunately this is not a monetary site, else other things might be happening. :)

[graeme_p]

Never happened to me, but not surprised.

What sort of service was it (shared hosting, cloud, VPS, dedicated..)? Is it still under the same ownership and management? I was recently about to get a VPS from a very good provider when I stumbled across the news that they had been taken over and the new owners had got rid of a lot of tech support people.

[tangor]

Apparently worker bee, Steve, was concerned with "move to the new stuff" and f the old crap, we can't fix it---which makes them a box of rocks, tech wise). Want to speak ill of those north of USA, but ... well, I will. :)

Dumb stuff. Dolt that I am about EMAIL servers, even I could ferret out 90% of the problems ... (recursive loop related to shortage of temp space) and just needed a bit more help. But Brilliant Steve decided to tera-byte out of my a$$ to get me to jump on their "new" stuff when the old stuff was working perfectly....

Customer service was a pain... and condescending by a bunch... the kiddies are in charge these days... and have a finger on a delete key. Never had a site disappear that quick before.

Something new to ponder about . Vet your hosting companies! EVERY YEAR!

[iamlost]

Every company and especially tech service is only as good as it's employees, which is why treating staff as cost rather than asset is self defeating in long run. Sadly it's not just a Canadian failure of imagination and devotion to short term gain so I WON'T apologise on behalf of greedy ignorant incompetent countrymen.

Also sadly most hosting has become more a commodity than a value service.

Good help is hard to find. And then they move or retire... I second your suggestion of annual vetting....

And yes

[graeme_p]

How should we vet them? We do not want to wait until there is an issue. If they have things like forums we might see how responsive staff are there. Following news/reviews maybe - but smaller providers might be below the radar there.

Also sadly most hosting has become more a commodity than a value service.

I have noticed this with a lot of complex services from internet connectivity to insurance, and some goods too. People try to choose the "best value" on a metric per currency unit basis. It does not work. To some extent I blame comparison websites, but its also because a lot of people buy complicated things they do not understand, and because its very hard to determine things like the quality of customer service until after you buy.