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This is where the 'gifting mood' got me this time around.

Was it Me or was it You - Who is blind?

     
11:01 pm on Dec 28, 2018 (gmt 0)

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So I get bunch of gifts for my Honey for being Good this year! A few things come in the mail with separate delivery dates - same order from Macy's, delivered to our name & address.

The first thing that arrives apparently is not up to a par. So while 2 days later we are at Macy's we bring the Item & return slip with us. Give it back at the counter. We get a return receipt. Awesome, took 3 minutes! Put a packing slip and return receipt into a purse and off we go, Happy, to the movies!

That was 3 weeks ago.

Usually those refunds make it into account almost immediately. Me checking the CC statement I don't see a refund today.

Call Macy's and give them an order number from packing slip. They confirm that the have refunded the amount but I don't have it in my account.

Bummer.

Here is what went wrong:

1. Macy's ship the same Item from my Order to us to the right address but place a packing slip from a different order for the same Item into a shipping bag.
2. Me, almost Blind, take the Item and packing slip to the store, in New Jersey, and give it to a Rep at the Counter.
3. Rep just excepts the Item and order # from packing slip.
4. Rep ISSUES a refund for the Same Item to a LADY NAMED DOROTHY who lives in Florida.
5. DOROTHY(In Florida) gets a refund & I get to explain my self to someone on the phone for an hour after which I have to go back to a store and try to explain all ordeal again.

How do I get myself out of this pickle now?

Or taking the End of the Year Spirit into consideration did I buy Dorothy a Gift?
3:36 am on Dec 29, 2018 (gmt 0)

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If I somehow got a refund for something I had bought without returning it or requesting a refund, I would not call and complain. I would think someone had made a mistake that benefited me, so until I hear what happened and what they'd like me to do, I would call it karma. As soon as someone contacts me to explain it, I understand I should return the accidental favor.

Hopefully Macy's will either absorb the cost of their error or notify the lucky Dorothy and she will be kind enough to quickly return the amount in error. I don't think that you should pay for their error. The service Rep should have verified that the item returned was the same as described on the packing slip before handing over a receipt. The documents you have should make it clear that there has been an error.
7:02 pm on Dec 29, 2018 (gmt 0)

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The packing slip that we got at our address belonged to Dorothy who bought an identical item and got a refund for the item that we bought and returned. It's a catch-22.

Whatever the outcome will there be it will most likely become a house joke at that point.

Smthn like: 'Blend', you are not at Macy's anymore.... sort of thingy :)
2:11 pm on Jan 16, 2019 (gmt 0)

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Soooooooooo.... we went there the day before.

The lady at the department first claims it was not her who took returned item back, then we weep out a receipt, it is her. Then the MANAGER is not in today, comeback tomorrow or better yet 4 days from now, we are still busy. Us doing a stomp with the right foot like all responsible bunnies do, you know 300 times a minute, gets us another manager. In tow, he gets his digital manual out, orders the "I don't like or know these bunnies" lady to call the Mother Ship. At the same time she looks scared, very, for 35 minutes on the phone with the UP department.

After a while and a quick run to you know where on my part, all bunnies have/need to do it, we get an OK!

1 Hour and 17 minutes, as predicted!

But what a fun! Had some Philly Cheesesteaks and then watched movie at the Mall.
4:01 pm on Jan 16, 2019 (gmt 0)

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That sounds horribly complicated.

I had an experience the other day where there was a return, and the item value was less than $20. There was a silly mix-up over a refund. I finally got hold of a manager who agreed with me it wasn't worthwhile trying to trace it, and said, sorry for the hassles of a couple of trips to the store. Next time I drop down there he'd refund the full amount, plus some compensation for the hassle. It probably cost the store less to do that than to go chasing receipts. Common sense prevailed.
4:14 pm on Jan 16, 2019 (gmt 0)

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Common sense isn't as common as it should be!
 

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