How do some people think ecommerce works?

[jecasc]

An order arrived from a city in a foreign country (Italy) about 1500 km from my location. In the field "remarks" there is the following information:

"When you bring the products please ring at G. Pietro L. who is my father I live with."

Ahem. Yes.

Of course she could simply put the fathers name in the address field, but that would have been to easy.

Anyway, I am off now, I have to catch my plane to Italy to make the delivery. ;)

[piatkow]

By default I would expect a "remarks" field to print out on the label as an instruction to the carrier but that is a strange bit of phrasing. Was it written in Italian or English?

I agree that users often have a pretty weird idea of how business operates. For my sins I edit a printed magazine, CD turns up this week 3 days before press date which means 4 days after copy date and they expect a review to be written and printed in that issue. And that is a B2B request! I could go on with examples like that. The ones who still expect me to publish their copy after being told that the magazine has already been printed really amuse me.

[gpilling]

I have received many such instructions on orders. I always used mental telepathy to transmit the message to the appropriate UPS driver. I can't help it if he doesn't receive it.

[Old_Honky]

We use Fedex and their online shipping form has a "notes for delivery driver" section which is printed on the label. Of course you have to interpret what they mean e.g. the above example, which indicates that his father has separate bell push otherwise there is no point in giving his name.