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The reply I got was that it was a mistake, it is not that price but this price, a good bit of a difference..
I just thought it was a little outrageous, they now have my contact details, they managed to obtain the lead from their promotion, only to turn round and say that is not the price..
I'm sure I've read in the past about internet companies being forced in to paying the price they advertised, do you think there is a way I can ask the same of this company ?
It seems to me, they made an offer, I accepted that offer and that's the basis of a contract, although I know, no money was passed..
What's to stop a comapny doing just that, building up their database, just to say sorry, we made a mistake but if you really want it, it will cost you this price instead..
What annoyed me is that I told my partner that I was arranging a holiday and now that just looks stupid..
Does anyone here have any information on whether they have a legal obligation to accept the price that was offered on their site, or any suggestions on how best for me to take it forward, or are companies simply allowed to do that ?
Edit: I'm in the UK, UK company
[edited by: Lobo at 3:57 am (utc) on Mar. 24, 2009]
Contact trading standards or consumer-direct.
You may however have some recourse if they are still advertising the same deal...were they claiming that it was a mistake on the website or that you/the dates you were choosing/ something else made you ineligible?
See a recent ecommerce thread [webmasterworld.com] to get an idea how the other half lives ;)
the most outrageous thing was that we were allowed to up the price after they'd bought it -- even if it was a few weeks or months later. there was some small print in the terms which said if an airline ups their fuel surcharge, for example, then we could pass the cost on. the customer's only comeback was to cancel for a full refund.
but about your issue -- and in the companies defence -- most holiday flights are booked on a live system direct with the airline, and if they don't update the price and availability themselves at their end, then the holiday company don't generally find out until they try and purchase it. so you might be having a go at them when it's not really their fault.
Not the holiday for me this year then...
I'll maybe try again, taking a different approach, perhaps they would at least give me a better offer ?