Welcome to WebmasterWorld Guest from 18.205.176.85

Forum Moderators: open

Message Too Old, No Replies

the IT guy.

     
10:32 pm on Nov 26, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Sept 8, 2006
posts:1232
votes: 0


is anyone out there the "go to IT guy/gal" ?

i have a fairly broad background from networking to graphic design, but always found myself as the "computer guy"... in every office i have ever worked at.

all my friends have me look at their computer whenever i come over for a casual brewski or two... i get the "hey, can you take a look at my computer and see whats wrong since your here... its acting slow"

or "i cant figure out whats wrong and i know you know how to fix it.."

or people have this big issues that they cant figure out ... and when you go to their cubicle to have them re-create the problem... it seems to work just fine...

"i swear i did the exact same thing and it didnt work earlier"

or the mother in law who thinks you are the 24/7 Tech support hotline.

"should i click this update buton..." "i dont know what AVG is.. shoudl i install it..."

its getting old. leave us alone. arhhhhhhhhhhhhhhhhh...
happy txgvng

11:34 pm on Nov 26, 2008 (gmt 0)

Moderator from US 

WebmasterWorld Administrator lifeinasia is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Dec 10, 2005
posts:5853
votes: 200


when you go to their cubicle to have them re-create the problem... it seems to work just fine...

When that happens, I always leave with a parting "Glad I could help" or "my work here is done" comment and take full credit for fixing the issue. :)

If it's something that is infringing on my personal (or business) time, I may spend a very short amount of time to see if it's really a quick fix ("Um, you should probably turn on the computer to make it work..."). If it looks like it will take more than that, I will usually try to get out of it by saying I have no idea what's wrong with it.

Sooner or later, you become less IT god-like in their eyes and they stop bugging you.

1:39 pm on Nov 27, 2008 (gmt 0)

Senior Member from GB 

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Apr 29, 2005
posts:2112
votes: 123


I just tell them I work on commercial large computers and really don't know much about PC problems.
1:52 pm on Nov 27, 2008 (gmt 0)

New User

10+ Year Member

joined:Feb 13, 2009
posts:13
votes: 0


I keep trying to point out that I don't know didly about IT and work in search marketing, but it never seems to work, even my husband seems to think I work in IT, :roll eyes::
2:05 pm on Nov 27, 2008 (gmt 0)

Administrator from GB 

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:May 9, 2000
posts:26469
votes: 1079


Way back whent he first IBM PC turned up at our office, on my desk, they said, "you're the expert!" Seems like that's the way it went in subsequent jobs.

I certainly wasn't an expert, but I do have a lot of experience over time.

In the land of the blind, the one-eyed is king.

2:52 pm on Nov 27, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 29, 2001
posts:2145
votes: 0


I get that all the time. I dont mind helping people. If its a simple fix, I do it. If its going to take hours to fix, I recomend a shop that does it and I tell them how much it will cost. Sometimes I suggest they just go out and buy a new box. Because people with older computers have no idea how cheap a new computer can be, they are just too attached to a computer they bought 7 years ago for 2 grand.
7:43 pm on Nov 27, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member wheel is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Feb 11, 2003
posts:5072
votes: 12


What exactly makes you think I know how to fix your computer? Because I work on one? Because I work 'on the internet' selling a traditional non-hitech product? That means I'm a 'computer guy' able to fix your problems?

How about next time I hear a weird thunking noise in the front of my car, I drop it off over at your place for a copule of days to get fixed? You have a driver's license don't you? I see you driving your car to work every day. You mean that doesn't mean you know how to diagnose and fix cars? :)

8:55 pm on Nov 27, 2008 (gmt 0)

Senior Member from CA 

WebmasterWorld Senior Member httpwebwitch is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Aug 29, 2003
posts:4061
votes: 0


When you're asked to fix someone's computer, botch it. Destroy desktop backgrounds, remove all the shortcuts, set up a AOL dialup config menu on Start.

Erase drivers and codecs. Drag the My Documents folder into the Windows/FONTS folder. Set their monitor to 16-color mode. Configure IE so it doesn't accept cookies. Reset all their file types so *everything* opens in Notepad.

Edit their hosts file so whenever they try to access facebook, they get myspace instead. And vice versa.

Leave the system in such a horrid state that they need to take it into a shop for delousing.

You'll eventually get a great reputation for destroying computers and people will stop asking.

Worked for me.

9:06 pm on Nov 27, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Dec 15, 2003
posts:2645
votes: 7


tony.... I knew I wasn't alone but glad to know I am not alone in wanting it to end and them to just go away sometimes.

It seems like if it has a display light and plugs into the wall then people will think I know how to fix it.

The problem is I perpetuate it by always coming up with a fix, even to things I know nothing about. It seems like I am the only one in my little corner of the world that knows how to go to a manufacturers' website and search for a manual.

I have often thought about doing as webwitch suggests and just sabotaging whatever I am fixing to avoid callbacks.

One of my clients do this day will call me when their photocopier is down because one day I was there and saw it malfunction and thought I could be helpful and made it work.

I will say that if everyone knew how to do what we do then we wouldn't be making money doing what we do.

[edited by: Demaestro at 9:08 pm (utc) on Nov. 27, 2008]

10:32 am on Nov 28, 2008 (gmt 0)

Junior Member

10+ Year Member

joined:Aug 7, 2007
posts:103
votes: 0


Most of my friends are very computer-savvy, so they tend to look for a second opionion on a problem, rather than a fix.
With my relatives, I've managed to shift the "Master of Technology" title to my brother. Now I'm the guy they turn to if they can't get a hold of him.

Unfortunately I've inherited the position of IT-support in our office, so when I'm at work I do have enough general computer tweaking to do.

[edited by: deMorte at 10:36 am (utc) on Nov. 28, 2008]

11:05 am on Nov 28, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Mar 30, 2004
posts:1148
votes: 0


IT Crowd.

Roy: "Have you tried turning it off and on again?"

Moss: "Hello IT. Yuhuh. Have you tried forcing an unexpected reboot?"

I love it.

Roy: No, there you go, I just heard it come on. No, that's the music you hear when it comes on. No, that's the music you hear when... I'm sorry, are you from the past?

Moss: You see the driver hooks a function by patching the system call table so it's not safe to unload it unless another thread is about to jump in there and do its stuff. And you don't want to end up in the middle of invalid memory. [laughs] Hello?

2:06 pm on Nov 28, 2008 (gmt 0)

Administrator from GB 

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:May 9, 2000
posts:26469
votes: 1079


>IT Crowd

Yay! One of my favourites.

2:18 pm on Nov 28, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member essex_boy is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:May 19, 2003
posts:3217
votes: 18


httpwebwitch - I agree with you.

The really annoying thing is I know this guy who installs software on a large firms PC, knows begger all about PC's and their finer points but the fact he has installed Office 4 million times in 5 years makes him a freaking expert on anything with a microchip in.

I mean everything from the latest SEO techniques to getting old Atari 800XL disk drives to work correctly, which is great cos I love just dragging out a conversation where I know he is lieing through his teeth then proving that he wrong.

The response ? He just gets up and walks away, he just wont admit he knows begger all.

Some people

2:23 pm on Nov 28, 2008 (gmt 0)

New User

10+ Year Member

joined:Feb 13, 2009
posts:13
votes: 0


Essex boy those exist in every company, and usually they try and convince everyone that installing office is such a tough thing to do that no-one should ever attempt to make any changes themselves, and it is this mentality which now means I can't save files to my desktop, because some bright spark decided it was a security risk, and then removed adwords editor because it wasn't approved software, and (according to them, never mind the fact that they aren't the ones doing search) not necessary because you can do everything through the Google interface.

/Rant.

3:28 pm on Nov 28, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Feb 16, 2007
posts:846
votes: 0


I too am one of those one-eyed kings that engine referred to.

Realized I had been too accommodating when friends-of-friends would call out of the blue or walk up to me asking for advice on everything from getting an ISP (we have 3 locally that take turns being the worst), to spec-ing out or even procuring a new laptop...

At one point I had 3 virus ridden machines on my desk from people I barely knew, preventing me to do my regular work... All for free of course.

The kicker was being asked to 'clean' a laptop someone 'bought from a friend' and remembering having worked on it before. The original owner's apartment had been broken in to a week before...

Never again.

3:46 pm on Nov 28, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member rocknbil is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Nov 28, 2004
posts:7999
votes: 0


I avoid these at all costs. Not because I don't want to help, but because people are always defensive. I may know something they don't, and they feel at a disadvantage, I guess. There is always an underlying attitude: I'm not a computer geek like you."

Second, most of the time these are people who don't have any interest in what I do until they need something from me. It's insulting.

I just cry "Sorry! Far to busy to get to it." Only the sound of a cracking wallet can make me stray from this position these days.