Welcome to WebmasterWorld Guest from 18.204.48.199

Forum Moderators: open

Message Too Old, No Replies

Phemenon must have an 'official' name.?

Seeing what you expect to see - not what is really there.

     
1:48 am on Nov 19, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 29, 2003
posts: 1676
votes: 0


Example: Double and triple checking customer data, pulled orders, and so forth.

Procedure: Double and triple check opportunities built into everything. If a mistake gets by once, you've probably got two other opportunities to easily catch the error, simply by paying attention. No extra effort or time - just awareness and watching for mismatch.

Example furthered: Order is pulled to shipping station with a mistake, double checked and packed yet mistake gets through again. A large order (over X number of items) requires a double entry check and it gets by both.

The person is a good, dedicated employee, with a good record; not prone to mistakes, much less letting them get all the way through shipment, and would always be mortified at the thought that it happened to them.

Of course it happens to everyone from time to time, no matter how experienced, no matter if they know every trick in the book (plus a few that aren't). Yet, some people are especially prone to seeing what they think they should see - not what is really there.

There's got to be a name for this phenomenon; regardless of whether for people vulnerable to it or those who are not. What is it?

9:16 am on Nov 19, 2008 (gmt 0)

Senior Member from GB 

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Apr 5, 2006
posts:3463
votes: 69


Its a well known phenomenom but I am not aware of a special word for it.

During my time as a bank clerk in the days of batch input it was a standing rule that printouts were checked by somebody other than the person who completed the input forms for that very reason.

1:51 pm on Nov 19, 2008 (gmt 0)

Preferred Member

10+ Year Member

joined:Feb 13, 2003
posts: 590
votes: 0


If there's not a word for it, there should be. I know that phenomenon all too well! ;)

Expectation-based perception?

Okay, that's a phrase, not a word. Can someone come up with a better one?

3:58 pm on Nov 19, 2008 (gmt 0)

Senior Member from GB 

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Aug 11, 2008
posts:1717
votes: 263


Expectational Misperception? Not ONE word, I appreciate.

mis-percept-expectate

[edited by: lawman at 5:10 pm (utc) on Nov. 19, 2008]
[edit reason] No Politics Please [/edit]

6:26 pm on Nov 19, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 29, 2003
posts: 1676
votes: 0


Expectation-based perception?

A very good description. That is exactly what is happening.

I have seen it in so many places, under so many conditions, (done it myself enough times - though my personal procedures don't let much get by - my rate is about as good as it gets - but not perfect), that it just struck me that some study or think-tank has looked at this and given it name (phrase more likely than a word)

And I'm not talking about people that just don't care or are stupid - but sharp people that care deeply and work hard to avoid such things.

6:36 pm on Nov 19, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Dec 27, 2004
posts:1997
votes: 75


Neglect. -No one is perfect.
9:37 pm on Nov 19, 2008 (gmt 0)

Senior Member from DE 

WebmasterWorld Senior Member 10+ Year Member

joined:May 8, 2003
posts:1144
votes: 3


I think the term you are looking for is "selective perception". The tendency for expectations to affect perception. Instead of perceiving what the eye really observes, the mind starts to establish patterns and filters out things.

For example last week I helped with packing parcels because an employee was ill. The last item on the packing slip most of the time was "shipping-fees". However in between there were always some orders that had crossed the threshold for free shipping. After some time I started to ignore the last item on the packing slips because I expected them to be shipping fees. Easy to guess what happened: On half of the orders without shipping fees, the last item was missing. I was lucky someone else noticed and we could check all the parcels again.

Now I have changed the packing slips, so the shipping fees do not show up anymore.

I have noticed that most mistakes in shipping are based on this phenomenon. For example: Customer oders four items. Three of the items are in the same shelf in the rack. No. 4-5-3 (Rack 4, Shelf 5, Item 3), 4-5-9, 4-5-10 and then: 4-6-12. What happens? Customer gets item 4-5-12 by mistake.

1:42 am on Nov 20, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:July 3, 2002
posts:1590
votes: 0