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Apparently he was first sent 500 receipts. Later another 3,000 arrived at his house, delivered in a big Royal Mail truck!
In a statement TfL said: "This is clearly an unacceptable error. Our service provider, Capita, have identified the fault and put in additional controls to ensure it does not happen in future."
From the BBC [news.bbc.co.uk]
You would have thought someone would have noticed that amount envelopes and surmised that something was awry. Doh!
What even the truck driver....
He doesn't know what's in the envelope. It could be anything: Fan mail, job applications, business reply mail. His job is to deliver the material.
I have seen mechanised mailing applications, once set up they run on autopilot.
If my estimate is correct, there are probably in the region of 50,000 to 200,000 traveling in through the congestion charge per day. Not all will require receipts every day, and many are exempt (such as ambulances, police, etc.
Even if it's 10,000 receipts per day, that has to mechanised.
I'm not defending it, it was a stupid waste of time and money. ;)
That's the culture now - very little pulling together towards the company aims - it's about job descriptions and blinkers.
That's a bit harsh. When you're a temp agency employee and you're being paid just above minimum wage to do a moronic and tedious job, why should you care about an administrative error that your idiot employers have obviously made? It's not your problem.
Arguably, given that your temp job will be finished as soon as you do report it and you'll be sent back to the agency to wait another few days without pay for your next temporary assignment, it's not even in your interest to draw attention to the error.
Admittedly, you might feel a little more favourable to the company you are temporarily working for if your pay and your assignments reflected a little better the fact that you are smarter and better educated than the frighteningly incompetent, petty-minded middle manager who reigns over the office, if the office permanent staff occasionally said "Hi!" and smiled instead of ignoring you in a superior manner because you're "temp staff" and if you didn't have to ask permission to go to the toilet.