Welcome to WebmasterWorld Guest from 54.167.102.69

Forum Moderators: incrediBILL & lawman

Message Too Old, No Replies

Man pays bill online

gets 3,000 receipts!

     
9:33 pm on Mar 26, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Oct 22, 2003
posts:1260
votes: 0


A man in Kent (South East England) went on the Transport for London (TfL) website to pay the London congestion charge of 8, and then requested a receipt.

Apparently he was first sent 500 receipts. Later another 3,000 arrived at his house, delivered in a big Royal Mail truck!

In a statement TfL said: "This is clearly an unacceptable error. Our service provider, Capita, have identified the fault and put in additional controls to ensure it does not happen in future."

From the BBC [news.bbc.co.uk]

You would have thought someone would have noticed that amount envelopes and surmised that something was awry. Doh!

Syzygy

9:48 pm on Mar 26, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:May 24, 2002
posts:894
votes: 0


someone would have noticed that amount envelopes

Not necessarily, people on automated jobs often have their brain on auto-pilot ;0)
10:01 pm on Mar 26, 2008 (gmt 0)

Preferred Member

5+ Year Member

joined:Dec 10, 2007
posts:507
votes: 0


people have brains nowadays!?!?

this human race is doomed if that is the case ;)

10:02 pm on Mar 26, 2008 (gmt 0)

Administrator from GB 

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:May 9, 2000
posts:22287
votes: 236


I doubt any human intervention, it was probably entirely mechanised.
10:27 pm on Mar 26, 2008 (gmt 0)

Senior Member from GB 

WebmasterWorld Senior Member 10+ Year Member

joined:Feb 10, 2002
posts:927
votes: 0


'I doubt any human intervention, it was probably entirely mechanised.'

What even the truck driver....

4:20 am on Mar 27, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Nov 15, 2004
posts:1867
votes: 0


he was first sent 500 receipts

That is not that bad. What if they were all invoices? ;)

5:46 am on Mar 27, 2008 (gmt 0)

Senior Member from MY 

WebmasterWorld Senior Member vincevincevince is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Apr 1, 2003
posts:4847
votes: 0


What even the truck driver....

The problem is, it wasn't his job to say anything. Even if the envelopes were stuffed by hand, the staff stuffing them probably wouldn't have said anything. That's the culture now - very little pulling together towards the company aims - it's about job descriptions and blinkers. Creativity, initiative and teamwork may be requested in a large portion of job adverts but it certainly isn't welcome in most workplaces unless it's the monthly 'corporate-teambuilding-brainstorming-event'.
3:21 pm on Mar 27, 2008 (gmt 0)

Administrator from GB 

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:May 9, 2000
posts:22287
votes: 236


>What even the truck driver....

He doesn't know what's in the envelope. It could be anything: Fan mail, job applications, business reply mail. His job is to deliver the material.

I have seen mechanised mailing applications, once set up they run on autopilot.

If my estimate is correct, there are probably in the region of 50,000 to 200,000 traveling in through the congestion charge per day. Not all will require receipts every day, and many are exempt (such as ambulances, police, etc.

Even if it's 10,000 receipts per day, that has to mechanised.

I'm not defending it, it was a stupid waste of time and money. ;)

3:56 pm on Mar 27, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Oct 22, 2003
posts:1260
votes: 0


Considering how many employed people seem unable to properly read and write today it's a wonder the poor chap didn't end up with 3,000 recipes!

Mind you, they would have been useful!

Syzygy

5:44 pm on Mar 27, 2008 (gmt 0)

Junior Member

5+ Year Member

joined:May 25, 2006
posts: 182
votes: 0


3.500 receipts! Are they tax-deductible?

(GBP 28.000,- could be worth a try...)

5:58 pm on Mar 27, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Feb 20, 2002
posts:1716
votes: 0


He seems to be a good sport. "We make castles out of them and towers."

I'd be making the TfL folks come retrieve them from and recycle them - with a bigger apology and a receipt for my time!

6:14 am on Apr 2, 2008 (gmt 0)

Junior Member

5+ Year Member

joined:Apr 4, 2007
posts: 73
votes: 0


He could sell all of them (except 1 ) to recyling :)
7:57 am on Apr 2, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Nov 15, 2004
posts:1867
votes: 0


That's the culture now - very little pulling together towards the company aims - it's about job descriptions and blinkers.

It is then safe to assume those jobs can be easily replaced by robots.

hmmm. . .. a robot might complain carrying this many receipts to a single customer.

4:55 pm on Apr 2, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Mar 9, 2003
posts:2072
votes: 2


That's the culture now - very little pulling together towards the company aims - it's about job descriptions and blinkers.

That's a bit harsh. When you're a temp agency employee and you're being paid just above minimum wage to do a moronic and tedious job, why should you care about an administrative error that your idiot employers have obviously made? It's not your problem.

Arguably, given that your temp job will be finished as soon as you do report it and you'll be sent back to the agency to wait another few days without pay for your next temporary assignment, it's not even in your interest to draw attention to the error.

Admittedly, you might feel a little more favourable to the company you are temporarily working for if your pay and your assignments reflected a little better the fact that you are smarter and better educated than the frighteningly incompetent, petty-minded middle manager who reigns over the office, if the office permanent staff occasionally said "Hi!" and smiled instead of ignoring you in a superior manner because you're "temp staff" and if you didn't have to ask permission to go to the toilet.

8:52 pm on Apr 4, 2008 (gmt 0)

Senior Member

WebmasterWorld Senior Member 5+ Year Member

joined:Feb 12, 2006
posts:2493
votes: 22


the congestion charge is 25 quid nowadays - so at least he got his money's worth