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Kenwood car stereo only says "enter code ----"

evidenlty shorted during car wash, thinks it was stolen

4:08 pm on Sep 12, 2006 (gmt 0)

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joined:Oct 14, 2005
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I've had a Kenwood car stereo for the past three years and have been pretty happy with it -- until last night. I took my car through a car wash (like I have done at least 30 times) and immediately afterwards the Kenwood car stereo stops working. Instead of coming on and playing music, the display shows "Enter Code ----".

Somehow, the car wash must have caused a momentary electrical short and the radio is acting like it has been removed from the car (perhaps stolen). It seems that someone has set an anti-theft code. This seems like a pretty good system, except that I am positive that I never set the code. The only person who has ever been in the car was the dealer that installed it (Best Buy). I called them and they said they never set anti-theft codes.

So I call Kenwood and they say that specially authorized dealers can reset the system. But Best Buy isn't one of these specially authorized dealers. There are only three such dealers in my State. The closest one is in another suburb (nowhere near where I live) and the technician only works in the mornings (when I am at work). I can either take a day off work or (the Kenwood "customer service" phone operator says) I can take the radio out of my car and take it to the authorized dealer and drop it off and then pick it up later. Great! I can drive all the way across the city twice! And it will cost $40.

I understand that an anti-theft code is a good idea, and the process of resetting it needs to be kept secret (or it would benefit car stereo thieves), but what pisses me off is this: No one told me anything about this anti-theft code when I bought the Kenwood car stereo and had it installed. I still have the user's manual and other proof-of-purchase materials. Some of them have various model numbers and serial numbers, etc. If the installer set the anti-theft code, he should have written it down somewhere and told me about it. Kenwood should make sure that the Best Buy installers do that.

Right now, I'm mad as hell at Kenwood. I feel like I'd like to rip the thing out of the dash and sell it "as is" on Ebay and get another car stereo (not a Kenwood) instead of driving across the city (maybe twice) and paying $40.


[edited by: DelliTranswait at 4:10 pm (utc) on Sep. 12, 2006]

5:52 pm on Sept 12, 2006 (gmt 0)

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You do not mention the model, which of course can make a huge difference. That said:

Security Code is not accepted.
The code number is incorrect. Please enter code which is printed on your radio passport.

First coding doesn't function.
The code was not entered immediately after first start-up. Put the equipment back into the original operating conditions by pressing RESET key. Then enter the code which is printed on your radio passport.

There are a number of ways to "RESET" (which may or may not solve the problem - proceed at your own risk).

From a G search on the subject...


Your radio will require one of the following procedures.

Type 1
During the code request mode, while holding the DISP key depressed, press and hold the Volume UP or DOWN key for 3 seconds (so that disappears).
Then using your remote enter your code.

Type 2
Press the "Auto" button and "Track up" on face of radio at the same time. The four dash lines ( . . . . ) should "disappear".

Then using your remote enter your code.

Type 3
Model# DPX-4020 and DPX-4030
Press and hold the 1 then the 6 preset key (preset keys are the buttons on face of radio for storing you "favorite" radio stations). "C" should display.
Then using your remote, enter your code.

Enter your number from the remote control unit. Your code number is 5227 (KCAR)

* Press numeric key 5 ( 2 times ) and press the Track UP/Next Track key
* Press numeric key 2 ( 3 times ) and press the Track UP/Next Track key
* Press numeric key 2 ( 1 time ) and press the Track UP/Next Track key
* Press numeric key 7 ( 2 times ) and press the Track UP/Next Track key

The security is canceled and the set enters the TUNER mode!

when finish all the procedure, is necessary to press "TRACK UP BUTTON" for 3 seconds.. and youre done.

I take no repsonsibility for the above...


6:03 pm on Sept 12, 2006 (gmt 0)

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Thanks. I saw the website that has those instructions. I guess they don't apply to my model, because I tried them and nothing happened.
6:54 pm on Sept 12, 2006 (gmt 0)

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joined:Aug 13, 2002
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Set this aside till you have some work in that part of town and then get it fixed, by the way.