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So I was hoping someone had some ideas on how to trouble shoot this. Our TV cable is just fine its just our internet. The cable modem only shows the pc light and the power light on. The Data,Test, and Cable lights are all out and only blink on twice when I plug the power in to the modem. I swapped my old modem in for a new one day per the phone tech's suggestion and came up with the same problem. The TV in that room that is feed from the same wall outlet works just fine and I swapped out diffrent cable to see if something happend to one of the cables going to the modem and get the same response from the modem and computer.
So I have no idea what is going on the only thing I could think of is if there was something that could happend to the line coming into the apt. Our landlords sent a kid out to waterproof the deck saturday which is right over where the cable enters the crawspace.
If anyone has any ideas of what to look at please let me know.
Thanks
BTW, did you know my business teacher I had in freshmen year was the CEO of Time Warner. Just a random thing I thought of when I read your post ;)
Good luck! Sometimes those modems can be annoying.
[added]...Or so he said...[/added]
[edited by: eelixduppy at 5:11 pm (utc) on July 17, 2006]
First of all, when you swapped out the old modem, did you key in all the necessary information. The dns, ip, etc.? And then properly set up your pc for that new modem?
When you swapped the cable itself... did you make sure the new cable had the correct wire configuration? (you need pc to switch configuration)
Also, is there anything else between your pc and the modem? Perhaps a switch? Router?
Are you relying on any wireless equipment for your connection? Wireless equipment is natorious for 'not working' (even when it is working)
What is this thing in the attic you're planning on hooking up to?
Anymore details about your setup might help a little.... even though i doubt i'd be able to help. But i'll give it a shot!
It is possible the modem is fried, or as others suggested the cables are loose. In older deployed cable, it is also possible that your neighbor dropped HBO, and the cable guy, trying to turn off the service, put the filter on the wrong line - yours.
He's right. If the ISP doesn't key in the MAC address of the new modem, then the new modem will not help you in any way.
Very important.
Good call!
First of all, when you swapped out the old modem, did you key in all the necessary information. The dns, ip, etc.? And then properly set up your pc for that new modem?
When they originally set up my hi speed the installer just hooked up the cable modem and pluged in the network cable and it was running. Since that time I have switched it to 4 diffrent computers and never configured anything. When I did pick up the new one they did enter a code from the side into my account info. I am not sure if that has anything to do with access or just record keeping on the unit itself.
When you swapped the cable itself... did you make sure the new cable had the correct wire configuration? (you need pc to switch configuration)
The cable I switched too was the orginal piece of cable that ran to the modem when it was installed that was about 12' long and had been switched out with a little standard 2' colaxial cable that I got from radio shack a couple of years ago. I know the short one is just common piece of colaxial cable but it has worked for years now. Never knew there was a special wire config lol..oops ;)
Also, is there anything else between your pc and the modem? Perhaps a switch? Router?
There was my VOIP box but taking that out was the first thing I did so the modem is connected directly to the pc
Are you relying on any wireless equipment for your connection? Wireless equipment is natorious for 'not working' (even when it is working)
No wireless at this moment
What is this thing in the attic you're planning on hooking up to?
There is a box in the crawl space that the feed from the outside comes into and then splits it into 3 other cables that run to the outlets in the house. So if I unhook the feed from the outside from that box and plug in the cable modem and the cable light doesn't come on I can be fairly certain that what ever is causing the problem is not inside the house.
Anymore details about your setup might help a little.... even though i doubt i'd be able to help. But i'll give it a shot!
Basically I run the cable from a wall outlet to a small metal splitter that I believe also filters the signal before hitting the modem. From there I have a small 2' cable that runs to the back of the cable modem and another cable that runs to the tv in that room. The cable for that tv along with the rest of the house works fine. Then I have the modem directly pluged into the pc's network card. I believe the modems the cable company uses is a toshiba pcx2200. I am not entirely sure on that number but it should be close. Usually I will have the Sunrocket VOIP "gizmo" plugged inbetween the computer and the modem but for now I have removed it.
Thanks for the Replies guys
BC
Most cable Internet vendors are MAC address specific, that is you cannot just swap out the cable modem.
Would that be labled on the side of the modem by chance? If so that should be taken care of because the lady entered something off of the new modem. Could be possible that it didn't take effect since I live about a minute away from thier office. I will check with them when I head in after work.
So I have no idea what is going on the only thing I could think of is if there was something that could happend to the line coming into the apt.
AHA! You live in an apartment! I think I have a handle on your problem - although I don't know what you can do to solve it.
Last year, I had high speed broadband thru the evil cable company also (Time Warner-Brighthouse or whatever they call themselves). I also live in an apartment building. All was running well, until my signal dropped out. The TVs worked fine on their cable signal, but no luck with the internet.
So I called up the cable company and they sent their tech out to see what was up. He checked my cable line -starting at the computer end and worked his way back.
Seems that I was not getting enough signal. Internet connection requires MORE SIGNAL than the TV does. Since I live in an apartment building, all the cable connections in the building come together in a black box. The black box is wired to the telephone pole outside. All the guy had to do was redistribute the cable signal so I got more throughput for my internet connection. Problem solved.
About a month goes by. Guess what happenned? Same thing! Lost my internet signal, but TVs worked fine. Another service call. Next tech comes by, and finds the exact same problem. I came to realize that having cable internet in an apartment complex is a problem.
Why? Because ANY RESIDENT who puts in a service call to fix their cable TV will send the tech out to the BLACK BOX, who adjusts the signal distribution. Since the internet customers lines are not marked, the tech will adjust the signals so everyone gets enough for cable TV. They dont realize (or dont care) that someone else in the apartment complex may need MORE SIGNAL for an internet connection.
I went thru this routine SEVERAL TIMES until I finally gave up and called the EVIL PHONE COMPANY to get DSL. At least the DSL is more reliable for me. (Bellsouth gave me a deal with a cheaper rate too, since I was switching from cable)
...I was also going to see if i can swap the little metal splitter...
Oh, this could be the problem also. Those little 99c splitters you buy for the cable - they cannot handle the signal throughput of an internet connection and they DO burn out (they might still put out enough signal for your TV, but internet signal will not go thru)
If using one of those little splitters is key to your internet connection, call Time Warner to install an extra cable line dedicated to your computer ONLY. No splitters should be involved. (Been there, dont that)
[edited by: gamiziuk at 8:34 pm (utc) on July 17, 2006]
Is the picture on your TV crystal clear? Or is it a little fuzzy at times?
If it is fuzzy at times, the cable company needs to replace some of the hardware leading to your house/apartment. That was my problem.
If you've got VOIP via your cable company, then the MAC address is very important. The 911 system is based on MAC address and follows it around.
Also the MAC address of the new modem was entered correctly. So it looks like just sitting and waiting untill saturday.
I went through the signal problem too when cable modem's first came to our area. They rely heavily on good cabling, splitters, etc. In fact, to get our cable internet working properly, the company had to practically replace all the wiring for a few blocks. All that copper was old as heck, which pretty much destroyed the signal.
Don't get me wrong... cable internet is the best, no matter what anyone tells you. Just keep on ragging the cable company, and it should get worked out.
/dsl sucks
//dial up is worse
///satellite is over-rated
