Forum Moderators: buckworks
I know it takes some work getting it up and running so I am excited to see if this is something that will build customer trust.
Anybody have any results after adding this new payment feature.
We've taken some orders from Google Checkout, but it's under 5% of our orders. Whether this represents a 5% sales increase, or existing customers trying out something new, it's hard to say.
We have had an increase of over 300% in our Adwords conversion ratio.
I guess Google traffic feels safe ordering through Google.
Makes sense...
With the free processing, much less per click and better conversion from Adwords/Google we have really thought about dropping Overture.
I assume that those have been fixed now?
If so, we might take another look at it.
They have got most of the bugs out, it is very limiting unless you use their API which most popular carts now are set up to use.
I know ZenCart and OScommerce just added modules that have 2nd level integration with Google.Checkout.
We just use Mals cart which is not fully integrated but works.
Hopefully they will go international as we have many customers outside of the USA.
I may get into some ppc as this makes me wonder if I am missing out on sales...
Of course it is way to early to make a judgement call but I am well pleased with our first day sales.
I purchased cart32 and they just finished adding it as a build on the cart so it really is a blessing to us as someone stated it is pretty tough to code and by paying 24 bucks to get it aded was well worth the money.
Has anyone had to do this advanced shipping step?
I think we will wait a bit longer.
I would like if possible for you to explain how you are processing these orders as it seems to me your way is not the way I am doing it.
I can see in the processing area the cc is either being researched or is ok within a few hours, not days as you state.
"Be diligent on large order totals. Google Checkout will send an e-mail you if they have cancelled a transaction due to fraud, but it is not real-time. Last two times, it taken over 72 hours to receive this e-mail. One could easily ship an order with no funds coming to you."
This is the problem as you will continue to have issues with the way you have it running. It may be causing a issue with the process as to the delay, as I don't recall ever seeing were Google says it will send you a declined email, or fraud email all this is performed in our cart not through emails.
Google delays processing the credit card until it has been investigated and upon release it has been verified for processing not until then. We can't even process the cc until then.
Thanks for the warning but it isn't entirely correct. Just your way is this way not through my cart process as it is real time and we know when the order is good due to being able to process it usually within a couple hours.
When required the reveiw process is generally less then an hour if it's longer then this it is because the order seems suspisous.
Be careful that when Google approves the order that you read the notes that they add to the order.
Here's an example, we had a larger then normal order come through.
Google reveiwed and approved the order but here is what they added to the notes.
Buyer credit verification
AVS: Unavailable
CVV: Error
Looks pretty bad, more then likely might be fraud...
Here's another example, this order was also reveiwed larger then normal, but here are the notes.
Buyer credit verification
Covered by Payment Guarantee [?]
AVS: Full
CVV: Pass
Looks perfect, notice the covered by payment gaurantee, this means that if you ship the order and the customer does a chargeback stating they did not place the order Google will pay for it out of their pocket, so you know it's good...
Google only sends order notifications by email if requested, when you use your own cart with the API if it's set up correctly it will tell you if the order is under reveiw, you should never ship an order with any company by an email that you receive without checking the order out with a fine tooth comb, even with PayPals great fraud system.
We have a product Ephedra on our site. It is in 10mg and is legal to sell here. Question is
On this product I have added "Due to conflicting legal laws in different States we will not process this through Google checkout".
Is this enough to keep from getting into a legal issue with them and having our account disabled
I know this is a legal question and have sent an email to Google Checkout I was hoping maybe someone from google checkout looks over post or can be alearted to a question such as this for a response.
[groups.google.com...]
Google will pass an order if one or two things are incorrect, just as we would check out an order if a customer entered the wrong info.
If the order looks very questionable they will have the customer resubmit information or even actually do a verbal bank verification.
We can not expect Google to take a risk with a payment gaurantee on an order that involves a higher risk, they will process the order for you and give you the option of taking the risk.
These are all basic and part of the business and are not considered harasment, in fact I would be a little nervous of a company that was not aware of this or thought they had some magical software that would stop the fraudsters.
As far as the company I work for is concerned, we do not "think" that we can overcome fraud - we have proven so in the last few years.
[edited by: lorax at 2:41 pm (utc) on Oct. 27, 2006]
[edit reason] removed specifics [/edit]
Another user in this form responded what he had sold his for so yes I agree with you I will do Google Checkout when ever I can even if it cost more.
As I am well aware allot of "snakes" have cheap prices for other reasons.
I shun the real cheap sites due to most of they are just that cheap.
In the case of our company we have zero chargebacks, since we're Adwords advertisers we pay 0% (FREE) for processing transactions through Google.
Just to add to that, since we allow Adsense advertisment on our site it reduces our adwords cost to close to zero.
We currently don't sell outside of the USA but would consider your company for our international orders which we feel would really work well for us, as it is hard for us to verify orders outside of the USA.
Thanks Paily, I will look at your company a little more later, feel free to sticky us any info.
Prettty nice hu
Just got this email from them for all merchants using checkout with or without adwords.
