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No support from domain Registrar

No registrar support

         

Martin_O

10:56 am on Feb 25, 2020 (gmt 0)

5+ Year Member



Some advice needed please?

I am trying to change IPS TAGS on 3 domains, the registrar is www.uksecurewebhosting.co.uk a reseller for ENOM
I am unable to do this in their domain management area.
I have a support ticket in, over 1 week ago now - No response
I have sent a message through the uksecurewebhosting contact us form - No response
I have contacted ENOM asking adivice - Fast response, told issue has to be resolved with reseller and supplied me with resellers contact email and phone number.
I have sent an email to address supplied by ENOM - No response
I have tried the phone number supplied by ENOM - Number does not exist.

What a palaver to get such a simple request done! I have a client that wants to take back control of these domains and is getting impatient.
Any suggestions on my next steps?

IanTurner

12:48 pm on Feb 25, 2020 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



If you get no response contact Nominet (the main. Uk controller) directly.

[nic.uk...]

They are usually pretty good with those sort of issue