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Moniker broken?

Just me, or are other seeing this?

   
4:32 am on Dec 19, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I've just gone to change the name servers on a domain and got an error:

failed to update a domain in registry. java.sql.sqlexception: could not allocate space for object 'dbo.domain_h'.'pk_domain_h' in database 'moniker_v2' because the 'primary' filegroup is full. create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the file group.

Soooo.. moniker is full!

Anyone else seeing similar? I figure the odds of me being the first to see this are pretty low!

Eek! And when I try to unlock my domains to move them I get a similar error! I can't unlock my domains for transfer! Nooooooo! :(
5:18 am on Dec 19, 2011 (gmt 0)



So.. They have a full disk.. Bad system administrator. Temporary problem. Call them.
5:45 am on Dec 19, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hmmm... an international phone call to the US.
1am on the US east coast, 9pm sunday on the US west coast, and I am fairly sure Moniker is US based.
Not an immediate solution...
Here's hoping they notice first thing Monday, eh?
1:06 pm on Dec 19, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Well, it is working again now - I guess someone over there starts early! Phew!
3:05 pm on Dec 19, 2011 (gmt 0)

WebmasterWorld Administrator webwork is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Ya, I saw this last night when I attempted to change the renewal status of certain domain names.

If it's truly a matter of a "full disk" then it's a sad situation. No built in system alerts for the admins? No one "listening"? No automatic "fail over" system? Bah. Not good.
4:45 pm on Dec 19, 2011 (gmt 0)

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 5+ Year Member




No built in system alerts for the admins? No one "listening"?

Knowing how organisations work I would guess that all the alerts are in place but nobody is "listening".
9:32 pm on Dec 19, 2011 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Yeah, in theory, its a reason to bail and leave Moniker - but in practice... they came back as soon as business hours came in, which is a good thing and we can't know that any other supplier won't have the same problem...
10:40 pm on Dec 19, 2011 (gmt 0)

WebmasterWorld Senior Member ken_b is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



but in practice... they came back as soon as business hours came in, which is a good thing

Maybe...

IF

you do business in the same time zone as them.

Otherwise, maybe not so good.
9:42 am on Dec 21, 2011 (gmt 0)

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 5+ Year Member




you do business in the same time zone as them.

I would always recommend taking location into account when signing up for things like web hosting.

Even if 24*7 support is provided the out of hours stuff is likely to be at a pretty routine level. (Remember that out of hours you are probably being switched to an outsourced support unit on a different continent who just have a menu of routine fixes and just log anything else).
12:30 am on Dec 22, 2011 (gmt 0)

WebmasterWorld Administrator webwork is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Alrighty . . now it's taking forever for domains to load to GUI. Something is breaking down and not being fixed - fast and like it matters.
4:30 pm on Dec 23, 2011 (gmt 0)

WebmasterWorld Administrator ergophobe is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



Over the years, I've found Moniker frustrating. Their UI goes from bad to worse. I have sent beginners there and universally, they cannot figure out how to buy a domain. The place is broken on so many levels honestly.

I have thought of leaving, but when I asked people to give me one good reason not to, someone I respect said that he had used many regisrars and every other one had either divulged confidential information to a competitor or made some serious mistake with a domain registration.

So it is only that one testimonial that motivates me to put up with them.