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Domain paid but whois "Pending delete"

Domain name paid but whois status is "Pending delete"

6:55 am on Jan 21, 2011 (gmt 0)

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A friend of mine is in the process of being scammed by a domain registrar and I am trying to sort out the mess. However I could use a hand understanding some of the details.

He paid for 2 years of domain name registration on 6 november 2009.

The whois record reads:

Domain ID:#*$!#*$!#*$!X
Domain Name:#*$!#*$!#*$!.ORG
Created On:06-Nov-2009 09:23:12 UTC
Last Updated On:17-Dec-2010 00:15:10 UTC
Expiration Date:06-Nov-2011 09:23:12 UTC
Sponsoring Registrar:OnlineNIC Inc. (R64-LROR)
Registrant ID:ONLC-#*$!#*$!X-X
Registrant Name:My friend's name
Registrant Email:Old email

The registrar charged a renewal fee a week ago and is now asking an extra $150 to "reclaim" the domain name, even though the domain name is apparently still in my friend's name and it looks like there is still another 10 months before the expiry date.

The expiration date on the WhoIs record looks right (Nov 2011), so I don't understand why the domain status says "PENDING DELETE SCHEDULED FOR RELEASE".

Can someone explain me better what the deal is and explain what I need to do get the domain name transfered to a more honest registrar? I already have a registrar for my own domain names, been using them for 10 years without problems, so I know where to transfer the domain names to, I just don't know how to proceed.
6:21 pm on Jan 23, 2011 (gmt 0)

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WebmasterWorld Senior Member kaled is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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Since no one else has answered, I will chip in...

You need to collect together the facts and documentation, summarise it clearly and concisely with scanned copies of documents (such as payment records) but with account details at least partly obscured as appropriate for privacy.

You need to write a letter to go with the summary that states clearly that a mistake has been made by the registrar.

After this, you must use your own judgement, I would probably send it to the registrar by email and by registered/recorded post and possibly send a copy to ICANN. Set the email priority to "highest" and, if you do use snail mail, mark the envelope URGENT.

Also state that since the mistake is theirs, reimbursement of costs will be required and that these costs will be substantial if legal action is needed to remedy the situation.

8:52 am on Jan 24, 2011 (gmt 0)

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When a domain expires, the registrar automatically renew the domain name for another year EVEN if the client didn't pay (need verification), although in reality, it only renew it for 40 days allowing the client to renew it for free. In these 40 days the domain is parked and dns is pointing to the registrar.

So, never count on the expiration data in the WHOIS.

You have to get back to your billing history, and verify you paid for 2 years for the domain name.
7:19 am on Mar 1, 2011 (gmt 0)

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Thanks for the help. Problem has been solved with the registrar.
3:44 pm on Mar 29, 2011 (gmt 0)

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Hi Sylver,

How did you get this problem resolved? I have the same problem.

I register 2 domain and hotested them at cheap hosteing service provider.

They just deleted our account stating that our credit card has not passed faud review of 2checout.com.

my one domain name is booked by someone else and hosted.

second one is availalble but not hosted and registered.

Also I booked one domain with them. Again got email stating that payment not verified.

Its still showing domain is booked on my name but account is not working.

Also 2checkout has asked me authorization code which we provided after 9 days.

They are again saying to purchase again as authorization code is expired.

what should I do now....I am quite frusted.

Please help me.