Missleading Pricing on GoDaddy

[glitterball]

Just a word of warning to anyone thinking of transferring .es domain names to GoDaddy.
Their pricing table clearly states that .es domain transfers include one year's registration (go to [godaddy.com...] and click on the "Transfer Pricing" Tab).

Unfortunately, it does not include one year - I was billed for the year's registration a few days after paying for the transfer. The fee for the transfer is purely for the transfer and does NOT include any time.

The page also states: "Keep all the time remaining on your existing registration, plus get a FREE 1-year extension." with a subscript note that says "†.ES and .EU domains not included. .EU transferred domains renew registrations on the anniversary date of the transfer."

Again the meaning of this is not at all clear - are they referring to the time remaining on your existing registration or the free 1 year extension?
It is so confusing that even the support staff at GoDaddy don't know which it refers to - the first answer I received from them actually stated that it was just the added time that was not included and that a year was included "as promised".

[thumb]

I have not only had the same problem with a .es domain at godaddy but also with a .de domain that i regged at godady and then bought hosting for it. They acted like they have never sold a .de domain before and they took almost a week trying to fiquare out how to set up the nameservers.
Phone support was no help they had no idea what to do or say.
I kept getting emails from support that the nameserver problem was the registers problem and I keep having to explain godaddy is the register of the domain.
But I must say godaddy is a walk in the park compared to justhost since justhost did not even know what non USA domains they offer even though it is posted on their website. I guess that is why they call it "justhost"

[PascoalINC]

Actually I'm with you on this. Some of my friends who are beginners bought their domain names at Godaddy because it's cheaper, and now Godaddy it's automatically getting money every month from their PayPal account because they "signed up for a service".

[jecasc]

Godaddy is one of the most intransparent and user unfriendly websites I know. Even beats travel websites who try to sell you useless insurance when booking a flight if you don't watch carefully where you are clicking.

[thumb]

One trick I learned at Godaddy is they have different promotions in different parts of the country. I live on the east coast and most godaddy support,sales people and billing are in Arizona. This means when they check their homepage to get the details on the service prices you are asking about they very well may be looking at a diffent offer in their part on the country and godaddy seems to not give them info on other promotions they have running at that time.
In these cases you need to not only catch the overbilling but spend a lot of time waiting to talk to someone to get it cleared up and it seems so few people try and get the deal they were promised that personal at godaddy are not even aware of this very profitable glitch in way godaddy does business

[weeks]

GD has the worst user interface. And, yes, as you sign up a simple domain, you can easily click on services you don't want.

But, once you see the pattern (just read carefully), they do have good prices. And unlike two other domain firms I have recently had to deal with, their customer service is straightforward and helpful. (True, it's nice that their on-hold music is good and they even give you the option to hold without music. This is why speaker phones are great.)

I make my clients--small businesses--handle their own account, but I'll get the PIN and user name so when they have problems with their service provider, I can step in. Maybe it's because I know the system, but GD makes me look good where others (Network Solutions, to pick one larger firm as an example), not so much.

[JohnRoy]

> once you see the pattern (just read carefully), they do have good prices.

Agree. Just read carefully.

[Londonexile]

Go-Daddy is a contradiction. Prices are good (though Namecheap is usually cheaper) and customer service is pretty good.

The trouble is I think they over-complicate things. Many's the time I've tried to redeem what appear to be valid discount coupons (that they have sent me) only to find they are not recognised or honoured by the system. The trouble is by the time you've got to entering a discount code, your committed to the purchase and the extra effort of trying to straighten out the discount is hard to manage.

[dailypress]

TIP: Google "GoDaddy Coupon Codes" for discounts.

I usually call them and have them purchase the name for me cause the website takes you to several annoying and unnecessary pages as mentioned above.