Forum Moderators: open
I'd like a simple but powerful (well, we may have different definitions on simple and powerful). It can be open source or commercial one (open source is preferred, for sure). It does not need to be a knowledge base system (many help desk systems claim they can be used to build a FAQ/knowledge system).
A few key features I want
1) No registration required. Clients can input ticket number to retrieve updates about his ticket
2) Clients may choose to register so that they can use their emails (along with passwords) to get all tickets they submitted
3) Email piping: clients are not required to use the web form to submit tickets, simply dropping an email to an email address will be sufficient
4) Clients may choose to use web forms to submit a ticket. They will have more options (category, etc) if using web forms
5) I can assign clients to different groups. If they register and log on, depending on groups, they can see different greetings (based on projects), different options (eg: Project A has a drop down menu with options 1,2,3; Project B has a collection of check boxes, etc). In other words, I can set up custom fields based on projects/groups
6) I can customize work flow status. Each work flow (other than the final status) has automatic email notification to the person who is going to respond this ticket if he does not respond the ticket in a period of time
7) One ticket can be assigned to one or more persons
Any recommendation?
Thanks a lot,
open source / zpl license - requires zope to be installed [issuetrackerproduct.com...]
