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Years of content that I want to post online

content

     

Oimachi2

3:50 pm on Jun 6, 2008 (gmt 0)

10+ Year Member



I have some moving websites and have litterally thousands of inquiries that I saved over the years, over 10 000 emails, rich with content related to the moving industry in Vancouver BC and Canada.

Would it help me with search engines to publish these highly rich, content targeted relevant text? Additionally of course all content is pristine and original, never been online.

Quadrille

1:23 pm on Jun 8, 2008 (gmt 0)

WebmasterWorld Senior Member quadrille is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Content is content; search engines are not concerned with origins. And unique, original content is the best you can get.

If these were originally emails, I'd advise checking that there's no inappropriate or confidential stuff, other than that, just a bit of context would help, plus a neat navigation system.

Syzygy

10:45 pm on Jun 8, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



...thousands of inquiries that I saved over the years, over 10 000 emails, rich with content...

As long as your Terms and Conditions allows the reprinting of the emails sent to you.

...search engines are not concerned with origins.

Ah, but there's the issue. The legal fraternity is...

Oimachi2

2:29 am on Jun 9, 2008 (gmt 0)

10+ Year Member



"Ah, but there's the issue. The legal fraternity is..."

I'm sorry but I don't understand what the above comment means!

Additionally, how do I get some replies in the gray boxes like you guys did above?

StoutFiles

3:53 am on Jun 9, 2008 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Can't see why it would hurt you, unless there's something confidential about them.

Additionally, how do I get some replies in the gray boxes like you guys did above?

Use the quote tag. I am going to misspell the word quote as qote in this example so you can see the tag.

[qote]words you want in gray box[/qote]

[edited by: StoutFiles at 3:53 am (utc) on June 9, 2008]

Oimachi2

4:19 am on Jun 9, 2008 (gmt 0)

10+ Year Member



Thanks Tout!

But still...can someone translate the following comment for me in plain English? ;)

Ah, but there's the issue. The legal fraternity is...

[edited by: Oimachi2 at 4:20 am (utc) on June 9, 2008]

Syzygy

8:15 am on Jun 9, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Ah, but there's the issue. The legal fraternity is...

Sorry to be so vague. I'm wondering where the emails came from and considering whether, if the emails are from third parties - customers, for example - you have permission to use them for the purposes you describe.

Syzygy

Oimachi2

8:52 am on Jun 9, 2008 (gmt 0)

10+ Year Member



They are from Customers and are very targeted, like support tickets rich in keywords from both the client AND I. I'll give it a shot and see what happens I guess!

DamonHD

9:31 am on Jun 9, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



The people who sent you the (e)mails own the copyright in them. (Never mind privacy and data protection issues.)

IANAL, and as I understand it it's a grey area, but you are not entitled to reproduce those emails without permission.

I try always to ask to quote more than the tiniest bland fragment, and occasionally (when not given permission) I have to rewrite to get the point across but without the original words/details/fingerprints.

Rgds

Damon

Rosalind

11:21 am on Jun 9, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I'm fairly sure you could be sued for reproducing emails that people have sent you, and if there are thousands of them there's the possibility of a class action. People value their privacy.

However, what you could do is take your replies to the queries and rewrite them carefully, making all of the data anonymous. That could give you the raw material of a fairly extensive FAQ. There will almost certainly be a lot of duplication, so you'll need to pare it down and edit it. You will also find that some of the questions are too specific for you to use.

Quadrille

4:25 pm on Jun 9, 2008 (gmt 0)

WebmasterWorld Senior Member quadrille is a WebmasterWorld Top Contributor of All Time 10+ Year Member



You'll have no problems with using your REPLIES to people's emailed enquiries - and I suspect that's where the quality content will be.

You'll need to either ignore the email that prompted your response, or simply paraphrase a specific enquiry to a more genral one that goes well with the answer.

The big issue is always confidentiality; I'd advise never to use people's real names without specific consent.

Oimachi2

12:29 am on Jun 10, 2008 (gmt 0)

10+ Year Member



I think that blanking out information is key.

I could do this easily with a find and replace script. I just run all the correspondances with the client's name, email address and URL and auto delete everthing.

I think that would be best and ok.

Quadrille

9:14 am on Jun 10, 2008 (gmt 0)

WebmasterWorld Senior Member quadrille is a WebmasterWorld Top Contributor of All Time 10+ Year Member



If it's quality content you seek, then you are going to need a human hand in there somewhere.

You'd be most unwise to simply auto process all this stuff and shove it on your site; as well as the copyright and privacy concerns, there's a 'good taste' issue, relevance, and the little worry that visitors to your site will get very confused and leave.

You seem to be thinking much more about robots than human beings, and that - usually - does not make a successful site.

Oimachi2

1:21 pm on Jun 10, 2008 (gmt 0)

10+ Year Member



Hi Quadrille,

Actually I have good placement and content already.

Maybe I should concentrate on conversion ratio instead?

I'm already #1 on Yahoo and #3 on Google. With a multitude of other related terms also...

I think that maybe a website redesign and a better system to book customers would be a better time investment.

However, things are getting slowly better, I am somehow booking some jobs. It will take time I guess.

[edited by: engine at 8:27 am (utc) on June 11, 2008]
[edit reason] No specifics, thanks [/edit]

Oimachi2

1:29 pm on Jun 10, 2008 (gmt 0)

10+ Year Member



Sorry about that...

My thread is so long that I actually forgot what my original questions was!

The last reply relates to my website design business and not my moving company!

But both have a lot of support tickets and emails regardless!

Cheers!

 

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