Major Webtrends Problem

[JustJon]

I'm getting a bad error that's prohibiting me from getting to the console and from updating the reports. Hopfully someone knows how to fix this error:

An internal error has occurred:

RC(-1) [RCMD_GET_PROGRAM_STATUS][40]:parameters[cart_id=WebmasterWorldtx]

[lazerzubb]

Are you still having the problem, and if so have you contacted there support?