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Webtrends Error

What does it mean?

         

soapystar

12:02 pm on Oct 1, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



anyone care to tell me what this error message in webtrends means?

WebTrends could not generate the report due to too many records exceeding
the allowed chronological variance

thanks!

webtrendsguy

2:34 pm on Oct 1, 2002 (gmt 0)

10+ Year Member



I am guessing you are using iPlanet, if I am wrong, please ignore.

iPlanet has the uncanny ability to write instances to the log out of sequence. It will write them in the order that objects are actually served to the client but the time stamps will be for when they were actually called. If you have enough instances where there is more than a three second difference in the time stamping=to order they are written, WebTrends will puke on it.

Fix; write a script to sort through the log and order them by time stamp.

Hope this helps.

soapystar

2:37 pm on Oct 1, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



not using iplanet and im afraid your explanation is over my head..are you saying the logs ive downloaded from the host are corrupt?

soapystar

3:07 pm on Oct 1, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



im using the log ananlyzer on logs downloaded from an apache server.

webtrendsguy

3:14 pm on Oct 1, 2002 (gmt 0)

10+ Year Member



Apache? Haven't heard of this issue on that platform before.

You can run whats called a CharacterizeAnalysis on the logs (at least I think you can with Log Analyzer, I know its avaliable in Enterprise Suite which is two steps up from what you are using). They took the link off their site which will answer that question so I am awaiting a return email from an friend up there.

jm_uk

3:18 pm on Oct 1, 2002 (gmt 0)

10+ Year Member



I see this (records not in time sequence) frequently in log files.

I would be inclined to ask Webtrends if they have a patch for this. I would guess that a great deal of their customers must have this problem.

soapystar

3:22 pm on Oct 1, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



ok..many thanks for the help.

webtrendsguy

3:30 pm on Oct 1, 2002 (gmt 0)

10+ Year Member



You would be correct in saying many people have this problem. I run mostly iPlanet servers here with 12000 internal and thousands more external users, so I see this quite a bit. Only difference here is that it is not causing my WT to puke, although I am running WRC.

There is no patch for this at all from WebTrends. The only fix is to presort the logs some how. Either through a Perl script, VB script or something of the like.

I wish you luck and feel free to contact me anytime.

soapystar

4:29 pm on Oct 1, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



thanks...this must be something to do with my hosts...everything was fine till last week when the webstats failed to work..they were supposedly fixed..but this was what i got the first time since then ive tried to analyze the logs...ive now contacted them and await there reply!

webtrendsguy

5:32 pm on Oct 1, 2002 (gmt 0)

10+ Year Member



--This is how to do a Characterize Analysis from any of the "GUI" metrics tools WT has (LA, PS, ES, etc).--

Characterized Analysis is an undocumented yet valuable feature of the new
generation of WebTrends products that helps you determine the readability of
a web log file and the reliability of the information it contains.

Characterized Analysis will help you answer the following questions and
gather more information about the log file and the individual records
(events) that comprise the log file.

What period of time does the log file cover?
How large are the log files in the profile path?
What is the log file format in the profile path?
How many of the log file records are valid (parseable)?
How many of the log file records are bad (unparseable)?
How many characters long is the average record?
How many characters long is the longest record?
What do the log file records look like?
How many records, if any, are out of chronological order?
Which parameters, if any, can be tracked via URL Parameter Analysis?

Refer to the following screen shots as you create a new report style and
memorized report type called "CharacterizeAnalysis".

From the main console, go to the Configuration menu and select Style Editor.

To view a screen shot please click.

The Style Wizard will populate.

Select the Create new report style radio-button.
To view a screen shot please click.

Continue to click Next until you arrive at the Style Wizard Finalization
dialog.

In the Style Name text box enter the following text.
CharacterizeAnalysis

Note: This field is case sensitive so the name must be typed exactly as seen
above.

Click the Finish button and this will close the dialog.

To run the Characterize Analysis report, double-click the profile, click the
Style tab, and for Report Style select the new style you just created,
CharacterizeAnalysis.

Click Start to begin creating the report.

--This may help now or in the future.

soapystar

5:50 pm on Oct 1, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



wow..i really apreciate you taking the time to look at this. let me digest it all and then see if i can work it out.

webtrendsguy

6:52 pm on Oct 1, 2002 (gmt 0)

10+ Year Member



No prob, just a cut-n-paste. Let me know how you work it out.