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Google Analytics Not Working

7:25 pm on Sep 3, 2017 (gmt 0)

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Hi, I have two websites that I use for our business one is managed by the company of the products we sell and the other one managed by us.

The one managed by us is fine we can see the google analytics works etc.

The other one we can not seem to get google analytics to work even tho other people with the same site but on another URL have working.

The only code we can enter is the account number code "<snip>" (we do not have full editing access to this site) so maybe it's in the google analytics settings why it's not working.

Thank you


[edited by: engine at 8:28 am (utc) on Sep 5, 2017]
[edit reason] No specifics, please see WebmasterWorld TOS [/edit]

10:21 am on Sept 5, 2017 (gmt 0)

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Is the Google Analytics javascript code in the page when you view source? The Google Analytics website has some tools for checking whether the code is installed properly on the website. If the Google Analytics code isn't installed properly, then it will not work properly.
4:37 pm on Sept 7, 2017 (gmt 0)

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Funny, just had a similar "GA is not working" situation myself with a brand new account set up just two hours ago.

It would not work.

I've been setting these accounts up for over a decade. Real Time was not showing visits as it normally would. I double checked everything and all was looking dead-on correct based on what I've been doing for years.

Here are the details of what I learned.

And YES, I did get it working, thanks to some help from the good people at Google.

I'm using GTM and standard Universal Analytics with a standard WordPress GTM Plugin (By Duracell Tom).

Of course I know who to call at Google and how to get support - they were kind enough to put me on with a GTM team member and we just spent about 3 minutes analyzing the situation.

It was very clear to several individuals at Google that the tag and code was implemented successfully, that the tag was firing correctly (using Google Tag Assistant) and that all was in order, so they escalated me immediately (!)

Not sure if I'm just lucky or their system is truly designed for this - but hey, good to know GA support is still there like it used to be despite their removing it from the menus.

Turns out that the GTM team member who called me walked me through the basics and fortunately we were able to skip ahead and she recognized I was a professional and that all was indeed correctly configured.

She began, of course to go into all sorts of screen-sharing nonsense and fortunately we were able to cut to the chase without this level of detail (but it is super good that it was offered and I was able to decline!)

Turns out there's a new "feature" in GA that has to be turned on to make accounts work correctly.

One has to turn on the Enable Demographics and Interest Reports feature.

When that was checked, (find this under Admin > Property > Property Settings) it began working immediately.

When I queried the representative if this was an "undocumented feature" or some sort of bug, she insisted that this was the only way that the account would work. Of course, this will require some additional privacy language on the page.

She even went on to say that this would be turned on as a default setting going forward.

That's news to me. For sure.

Anyone else encounter this exciting new feature today - or am I hopelessly in the dark because this has been known for months?
5:01 pm on Sept 7, 2017 (gmt 0)

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Ahhh, that's interesting, Chewy. Sometimes, these "features" become bugs because there is no documentation.

Glad you go it sorted.
4:16 pm on Sept 18, 2017 (gmt 0)

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me and you both - don't they pay a bounty for "bugs" found? :-) Just found another one. More of a UX thing, but still a booger!
11:15 am on Jan 16, 2018 (gmt 0)

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hi! StuartJ you said u dnt have full editing access to this site, but my question do you have the access to paste google analytics code to the website concern? if yes then paste & check it

[edited by: engine at 11:32 am (utc) on Jan 16, 2018]
[edit reason] Please see WebmasterWorld TOS [/edit]