Tracking CHAT with GA?

Events perhaps? How do you track script execution?

[chewy]

Hope I'm using the right words here.

I am trying to track when a client hits the "chat" button on a site (product is called phplive) - with hopes of setting this up as a trackable event that I can tie back to ecommerce revenue.

Analytics should be able to do this - but I cannot figure out how to track when a javascript is fired.

I think events is already tracking it, it is just not further categorized and falls into the "not set" hole.

The chat people don't have anythign useful on their site either.

All searches on Google to find some clues on how to do this seem to mislead me.

Prolly because I am using the wrong search terms!

Surely this can be done, through event tracking - so how do I tag the js code?

Thanks - as always!

-C

[phranque]

have you tried something like this on the chat button?

 onClick="phplive_launch_chat_0(0); _gaq.push(['_trackEvent', ...]);"

[chewy]

most awesome, I tip my hat kind sir!

[toplisek]

I have posted similar question in the case of Back button.
Is this working:
I see sample:
onclick="history.go(-1); _gaq.push(['_trackEvent', ...]);"

As event tracking in Google is using onclick, how to put code like:
_gaq.push(['_trackEvent', 'CallToAction','Button', 'Backbtn']);

[chewy]

should have mentioned - I am using Google Universal - do these commands work with new and old GA?

[toplisek]

I'm using Google Universal. Is this correct code?
_gaq.push(['_trackEvent', 'CallToAction','Button', 'Backbtn']);

[toplisek]

<a onclick="history.go(-1); ga('send', 'event', 'Button','Back', 'left');" href=""></a>