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Tracking Web Form Submissions

Best practices for accuracy

   
12:15 pm on Oct 24, 2012 (gmt 0)

10+ Year Member



Good day,

Using GA, I am looking to track the number of (unique) times an online web form gets submitted.

When the user completes a form (more-info.php) and presses 'submit' it redirects to a 'thank-you' page (static, php). Thus I hope to be able to track form submissions by seeing how many times the 'thank-you' pages is served. Easy enough?

However, when reviewing my GA logs the number of unique page views of 'thank-you' is higher than actual form submissions received. Any idea why this is happening?

Also seeing instances of 'more-info.php?send=1' logged, even though this is not an actual page?

Any advice greatly appreciated.
- John
12:42 pm on Oct 24, 2012 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Are your sessions enabled?
12:45 pm on Oct 24, 2012 (gmt 0)

10+ Year Member



Not sure. Can you explain how I could confirm?
4:09 pm on Oct 25, 2012 (gmt 0)

10+ Year Member



Good day,

What's the most reliable way to get the tracking data we seek? The numbers I see looked skewed (higher than actual form submissions received). Any ideas?

Thank you,
John
4:15 pm on Oct 25, 2012 (gmt 0)

10+ Year Member



Is your thank you page also the "go back and fill in missing fields page"?
4:45 pm on Oct 25, 2012 (gmt 0)

10+ Year Member



Hi TS,

No, form is validated first, prior to sending.

But you have uncovered why 'more-info.php?send=1' is being logged. Thx
7:25 am on Oct 26, 2012 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Check sessions and tracking:
[htmlgoodies.com...]
12:43 pm on Oct 26, 2012 (gmt 0)

10+ Year Member



Ok, I read through that (thank you!) and will look to implement (sessions).

Will this affect my GA data? Meaning, will having sessions enabled provide me with an accurate number of form submissions (by monitoring the 'thank-you' page)?
7:32 pm on Feb 2, 2013 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Sure, if form is clicked on button (Call TO Action is better quotation) it will be seen inside GA. It is not shown if this term is not executed. This is the reason for sessions...