Problem during webtrends installation

[sujit]

I am installing webtrends 8.5 .I did an express inatllation.The Inatallation went Ok .But it didnot ask me an option to install SmartSource Data Collector (SDC).I am not able to see the SDC folder structure in the webtrend installation.I created a SDC datasource and a profile and required changes in my JSP file to send Meta tags.It is not logging to log file.

Do SDC needs an separate installer .Please let me know which document can help me to do all steps smoothly

thanks in advance

[tonynoriega]

yes you need a SDC server.

just went through the same process... the SDC server is separate from the webtrends server.

double check your DC SID is correct in your .js file(s).

dont forget to put the correct log file extension in the path:
(example) Log File(s): \\webreporting\d$\SDCLogs\dcs*.log

make sure the domain name is exactly as it is named:

i.e. searcher.mydomain.com

hope that helps a bit...

[sujit]

Thanks for the reply.

How do i get the installer for SDC.I have got a demo version of webtrends.It didnt have anything for SDC installation.please give me some more input on SDC installation and set up.

thanks in advance

[cgrantski]

Sujit - the WebTrends representative who gave you the demo can give you the SDC files. Have you asked him or her?

[tonynoriega]

yes, the webtrends rep should be able to do that.

try this page: [webtrends.com...]

it might be what you are looking for.

[sujit]

thanks a lot to u all for sparing some time.i think this is what was looking for.So as far as i understand now ,I have installed WebTrends Analytics 8.5 and now i have to install Smartsource Data Collector over it.

Will this be enough for the installation part ? or do i need Client Components also to be installed ?

[cgrantski]

If by "over it" you mean on the same machine, no. SDC needs its own machine. It doesn't have to be a super-powerful one. The specs are in the release notes for WebTrends program, usually.

When WT starts up it will install Java stuff. If you already have Java, Java Runtime, and so forth, it will still install but the program may not work right if your previous installations are an incompatible version. You'll know because you won't be seeing things like graphs. The solution to this is to close WebTrends, uninstall anything you have for Java, open WebTrends, and let it install what it needs.

[sujit]

ok .I need to install SDC in a separate machine .But How the webtrends and SDC will communicate with each other as they both reside in different computers.

[tonynoriega]

if i recall, during the SDC install, it will create directories either in a default location, or where you wish. one of those directories will be were the SDC log is created. now, in my previous post, in your "Data Source" for that profile, when you Edit the profile you will see a tab called "Web Logs" and thats where this comes in:

dont forget to put the correct log file extension in the path:
(example) Log File(s): \\webreporting\d$\SDCLogs\dcs*.log

Now, when the SDC javascript is triggered by someone landing on your page, it will write information to this log.

ALSO as i mentioned before, in your "Data Source" Edit screen, make sure you put the correct server name of the SDC server in the "SmartSource SiteID" tab... or else the WT server will not know where your SDC server is.

So the WT server now knows where the log is on your SDC server, and thus can read the log and generate statistics and fun charts and all kinds of confusing information that most people will not even know what it means, or want to for that matter...

job security.

[sujit]

After the SDC and webtrends installation and setup , I am not able to generate the log very frequently and i have given the weblog path with file name dcs*.log.But it is not able to pick the log itself.When when i give the created log file name directly then it generates reports.

But the log file contained was like below
2008-11-24 12:12:13 172.23.20.0 - - GET /nojavascript amp;WT.js=No&WT.tv=8.0.3&WT.co_d=

As the log shows It goes to the NOSCRIPT tag.i have enabled javascript in my browser.

please let me posted if i need to check some things for setup.

thanks in advance

[tonynoriega]

what is the path to the log file and the log file name?

can you get some other browsers tested to your site... you need more browsers to hit the site to get a better idea of what is and what is not working.

[cgrantski]

Sujit, when you ask for help it would help us if you would give a lot more information each time. Then it would be easier to give a helpful answer. For example, tonynoriega's question about the path is really important. How exactly have you set up the Data Source?

Also, please tell us what you are using for instructions/documentation? It does not sound like you are using the right document.

[sujit]

Sorry for the inconvenience,

To start with i am using AdvancedConfigurationGuide.pdf and SDCUsersGuide.pdf for setup .please let me know if these are the correct ones to follow or not .If not please let me know the correct documentation to be followed for set up.the log file name which i have configured in webtrends is \\<machine where SDC is installed>\SmartSourceDataCollector\weblog\dcs*.log

As i would like to let you know the process i have followed till now .I did an express install of webtrends in one machine .Then installed SDC in another machine and Created an SDC data source and generated SmartSource Site ID.I also configured the SDC site map file with an below mentioned entry.
<DCSID>, -5, 1,'express', 1, 1

Additionaaly mentioning , In two days i have made hundreds of hits to the site but onlt two logs i can see in the weblog directory with each one having a single entry which looks somthing like this :: 2008-11-24 12:12:13 172.23.20.0 - - GET /nojavascript amp;WT.js=No&amp;WT.tv=8.0.3&WT.co_d= .

[tonynoriega]

ok, lets look at this step by step. documents look good.

in your Data Sources > Weblog Files you have your Data Source Name and log file path. and it looks like your path is ok.

in the Smart Source Site ID tab, you have your Site ID. In the box below you should have the name of the server where SDC is installed, verify that server name is correct.

in the Smart Source DataCollector tab, did you just copy and paste this entire script into one .js file or did you break it up into two separate files? i had to break mine up into two files, which i called SDC1.js and SDC2.js i couldnt get my data to collect without breaking them up into two files.

**in the second script, verify the following parameters are correct:

var gDomain="yourdomain.com";
var gDcsId="your site ID";

now obviously check to make sure this Data Source is selected in the profile settings.

now before the </body> tag my site looks like this:
<!---WebTrends and Google Analytics Tracking Code--->
<script src="/js/SDC1.js" language="javascript1.1"></script>
<script src="/js/SDC2.js" language="javascript1.1"></script>
<NOSCRIPT>
<IMG ALT="" BORDER="0" NAME="DCSIMG" WIDTH="1" HEIGHT="1" SRC="http://yourdomain.com/site-id-goes-here/njs.gif?dcsuri=/nojavascript&amp;WT.js=No&amp;WT.tv=8.0.3">
</NOSCRIPT>
<!--------------End Tracking Code-------------->

lets run through that and see what we come back with.

try restarting both servers as well. make sure also the weblog file has write permissions.

[sujit]

thanks a lot for your help.it worked out well.I had to break up the js into two files and now it is able to log into the file properly.
Webtrends is also collecting each log and preparing the report.I will start with the tags required to find the report suitable for my requirement.

thanks a lot again for help

[tonynoriega]

im glad to help. sometimes its one overlooked step.

[cgrantski]

The Advanced Configuration Guide is actually an old document. It's now called the Administration User's Guide or something like that. You may have an old SDC document also. WebTrends has gradually been improving its documentation so I suggest you get the newest versions from their web site; they may be more helpful for future questions.

Glad it worked out!

[sujit]

As i have started tagging pages for webtrends , i need to tag the different landing pages which are available after login . I feel it can be tagged based on the title , but we have got static title tag for the whole website .If i keep those static title tags ,the dynamic value of the webtrends title tag "WT.ti" is not tracked by webtrends . Am i going the correct way ?

[tonynoriega]

well first thing, one <title> tag throughout the site is not ...well proper. How are you going to differentiate your pages?

you dont "have to" make each page title unique but it sure helps your viewers and search engine crawlers.

in my webtrends admin i can see everything broken down by page... why are you wanted to view reports by page title?

[sujit]

First thing i needed was to differentiate each page for webtrends.As you said i have started making unique titles for each page and i am able to track reports of each landing page separately.

But one of the case where i still have some concern is that , how do i track a page which is used by two users , but both are using the same URL . I would like my report to have two different entries for the two users for the same page.
Do i need content group for this to separate each user.

[sujit]

As i make progress on the above issue ,i have taken content group WT.cg_n with the each userID value so that i can differentiate the same URL's for different User.

But the content group tags are not getting written to the log file. Is there any configuration to be made in dcs.cfg to make it enable to write the content group tag in the log file

[tonynoriega]

no, what you need to check is 2 things.

first, make sure your content groups are global and locked, if you want them to obviously be applied globally.

if you did not, then you have to go into the edit screen of the profile you want, go to the Advanced tab, and select the Content Groups drop down selection, and check the content groups you want applied to that profile.

try that..

[sujit]

I have not created any content group in the webtrends administration.As i donot want to make an distinguish between them only on the basis of pages.

I want to differentiate based on the permission of the user and pages. If two user hit the same page i will need two different entries in my report .

So to achieve that i am passing the userID and page title as content group and content subgroup . And i am hoping that webtrends can collect it as an parameter to differentiate.

Is it mandatory to create content groups in webtrends configuration to collect any information based on the requirement i have or i can simply pass values for these content group tag - WT.cg_n and content subgroup tag - WT.cg_s from my webpage to collect the information.

[sujit]

Addition to it . Can i make customize the URL which is getting written into the log file.

[tonynoriega]

ok, i see what you are trying to do...

yes, you can rebuild a url to yoru liking... im pretty sure, in the Administration > Report Configurations > URL Search/Replace. I havent dont this but it looks like you can replace, for instance:

Replace: www.yourdomain.com/?userID=1234

With: www.yourdomain.com/MrSmith

follow the fields and you should be able to do this. Do some testing as well.

[sujit]

I am able to collect various dat anow . but In the report " Key Metrics Performance Dashboard" , i am not bale to track Clickthroughs,ProductViews,CartAdds,Cart Remove Orders etc.As i am going through the Advanced configuration guide , it says to pass
WT.mc_ev=click identifies a “clickthough” event.
WT.tx_e=p identifies a product purchase
WT.tx_e=v identifies a product view
WT.tx_e=a identifies a product cart addition
WT.tx_e=r identifies a product cart removal
the above parameters.

I am passing all these tags.Still "Key Metrics Performance Dashboard" does not track it.

Is there any other tags available to track entries of "Key Metrics Performance Dashboard"

[sujit]

Please help me on the above questionaries.Do i need some additiona configuration for transaction parameter as i have mentioned above to be tracked.

[tonynoriega]

Sujit,

send me the PDF you are working from via sticky mail... i can not find the area you are talking about in the respective manual.

i have not implemented these tags so am unable to give you a real answer...

however, your parameters are different... it looks like you call WT.tx_ev for the clickthrough, then WT.tx_e for everything else...