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Google Analytics - zero time spent on site

Reporting shows a zero sum game!

   
8:25 am on Oct 20, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Visits - Pg/Visit - Time
10 - - 10 - - 00:00:00
8 - - - 1 - - - 00:00:00
3 - - - 0 - - - 00:00:00
1 - - - 0 - - - 00:00:00
1 - - - 0 - - - 00:00:00
0 - - - 0 - - - 00:00:00
0 - - - 0 - - - 00:00:00
0 - - - 0 - - - 00:00:00
0 - - - 0 - - - 00:00:00

This is what 60 per cent of my Google Analytics data looks like.The majority of that data shows zero visits with zero page views and zero time spent on site. The rest shows a small handful of visits, but with zero (or a similarly small number of page views) and zero time spent on site.

Any suggestions as to why I might be getting this 'non-reporting' data, or where I should be looking to find out the root of the problem?

Syzygy

8:44 am on Oct 20, 2008 (gmt 0)

WebmasterWorld Senior Member g1smd is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



The calling of the ga.js file triggers GA to record one visit.

The running of the "track page" javascript records all the additional data. It looks like hat code is failing to run or be processed. Is it corrupted in any way?

10:52 am on Oct 20, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Have just checked and all is fine with the ga.js code. Just to be sure I've replaced it throughout.

Checking status in my GA profile shows me as up and running and receiving data.

Syzygy

9:23 am on Oct 21, 2008 (gmt 0)

5+ Year Member



Do you have any filters applied to the data?
11:36 am on Oct 21, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I had a couple of filters set up to exclude my own visits. I've now deleted these.

Syzygy

5:24 am on Oct 29, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



After a bit more than a week I can report that deleting filters has not made any difference. Well, the only difference being that the visits from my home town have shot through the roof ;-)

The biggest recurrence is in visits 1; pages 0; time 00:00:00.

Any other suggestions?

Thanks,

Syzygy

2:02 pm on Oct 29, 2008 (gmt 0)

5+ Year Member



For the visits from your home, do they show up with the weird time on site characteristics as well? Do you have any custom modifications done on the tracking code? What I'm thinking here is setting a particular domain for cookies that may not be the domain you're running on. That would cause a GIF hit to be sent, but no cookie data to be sent with it, which _may_ show up strangely in the reports, but I don't know for sure.
6:54 pm on Oct 29, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



For the visits from your home, do they show up with the weird time on site characteristics as well?

No: visits and time, etc, are tracked properly.

...custom modifications...

None whatsoever.

Syzygy

2:04 pm on Oct 30, 2008 (gmt 0)

5+ Year Member



That's really strange. This isn't a flash or otherwise dynamic site by any chance is it? If you'd like sticky mail me the url and I'll take a quick look to see if anything jumps out at me.
 

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