Webtrends Custom Measure

custom measure not counting log entries

[mitchc]

Hi folks,

I am trying to create a report in webtrends 7 using a custom measure. The measure is based on a smartsource data collector tag and the log file will contain the following entry:

WT.ra_title=Registration%20Confirmation%20Page

Now I tried to create a custom measure, counting the instances of this tag being present. Since the WT.ra_title field can have many different values, I specified a Fixed Pattern in the "What to Measure" tab of the custom measure using the following string "Registration Confirmation Page" (without double quotes). In the "When to measure" tab, I use "All Hits" and I don't sum the measure across the visit. I checked the log files and I find instances of this entry in the files, but when I run the report, I simply get zeros back for the hit count. So I started changing the measure definition, using RegEx instead of Fixed Pattern. I tried many different combinations of RegEx, from ,*Confirmation.* all the way to just .* along with .+Conf.+ and so on.

However, none of the attempts yielded any results. I also switched to "Use Full String" which did count the measure. Of course it also counted hits that contained different values in that parameter, and since I only want to count those pages where the value is equal to the text above, it did me no good to use the full string option. I also tried many variations on the "When to Measure" tab and I also tried to vary the Fixed Pattern with either "Registration%20Confirmation%20Page" or "Registration Confirmation Page" (again without doiuble quotes) but so far, the reports allways come back with 0 counts for that measure. I know that my RegEx is correct (ran many tests on matching the pattern, which worked just fine). So I wanted to see if people have been able to create custom measures with either Fixed Patterns or Regular Expressions in them that yielded an accurate count. I have opened a case with the help desk guys at Webtrends but so far they seem to be stumped as well. Any help would be greatly appreciated.

TIA,
Mitch

[cgrantski]

Great question. I don't have WT available at the moment but I'm curious about the answer so I'll mess with it tomorrow, but in the meantime, the perfect place to ask this would be the WebTrends User forum, which you can get into as a registered WT user --- www.netiq.com/support/webboard.asp. Quite a few power users there.

[mitchc]

I have spoken to several people at Webtrends regarding my problem expressed above and it seems that custom measures are actually not implemented fully in Webtrends 7.1. When using custom measures with the option of either "Fixed Pattern" or "Regular Expression", the reports do not work. These measures are simply shown as 0 in any custom report. If one uses the "Use Full String" option, the measure operates as expected, but this prevents one from trying to target only specific values within a custom measure.

I have tried several other options including the use of standard WT tags, like WT.ti, and I attempted to build custom measures based on these standard tags, but to no avail. Nothing is listed in Webtrends bug reports or knowledge base about this issue and I wanted to see if anyone has experienced similar issues with Webtrends 7.1? I can't imagine that we are the first ones running into this problem.

Regards,
Mitch