Webtrends 8 reports won't work

[nmavra]

I seem to have a problem with my Webtrends server every few days.
Webtrends Report Cache server stops, so the reports won't show.

This is happening very frequently, I'd say about ever 2-3 days, so it makes my statistics almost useless.

Have you ever come across this problem? What do you think the problem might be? I have also tried to set the service to auto-start after failure, but it doesn't. If I manually start it, it works fine..

[handsome rob]

Not to be rude, but this is a matter for tech support.

[nmavra]

I have contacted them and they said I should reinstall etc.. Which i did and again I have the same problem. So I don't really know if they can help me, so perhaps if someone had a similar experience he could advise me what to do? Or at least what causes this problem :)

[Turbulence]

Probably my comment is too late, but I also do agree that the problem is caused by poor tech support. Reinstalling won't change your state at all, since connection with Webtrends server is obviously non-existent. My piece of advice - keep on demanding support from the Webtrends company.

[McElvoy]

Poor tech support? It sounds to me like nmavra has decided not to call tech support back after they gave the advice about reinstalling, which was a legitimate thing to try for this problem. They are probably waiting to hear whether it fixed the problem. Since it didn't, nmavra needs to realize that fixing a problem of this complexity (yes - this is very complex and involves the whole system) takes trying a lot of different things, one at a time. Blaming tech support for not figuring it out on the first try isn't fair.

[edited by: McElvoy at 1:23 am (utc) on Feb. 6, 2007]