Webtrends Server Initialisation Problem

Webtrends, Server down

[hazetay1]

I am running Webtrends Reporting Server Ver 5.22. Lately it has run into the "Server initialisation" problem all of a sudden. The status bar below each profile reflects "Initializing... (Server is initializing). "

From the Server Status, it shows Server down.

In the wt_remote.err file, it shows : Dec-21-2006 15:35:13: Starting server: connecting to local host on port 1099.

Anyone has come across the same problem? Thanks in advance.

[cgrantski]

I assume you have rebooted more than once. Check the Services on the server - all the WT ones should have started. Check Task Manager for instances of WRS.exe applications and exit them all. You might have accidentally been running two versions that interfere with each other.

You could have some database corruption. The WT site's Knowledge Base will hopefully have a database repair procedure for this version of the program. However, most of them have to do with Scheduler and I'm not sure that's the locus of your problem, given your description.

This is the kind of thing that a systems administrator can help with since not initializing is somethings a permissions problem or something else that is generic.

[hazetay1]

Thanks for the reply.

I've tried to do a verification of the database and there is no corruption messages logged using wtrs -verify 1.wlp

Can you please elaborate on the permission/security portion, I think that could be highly likely. I could not find much documentation on the internal Webtrends server itself. Not sure how the issue could be tackled. I'm administrating the server and there was no changes on the server.

Thanks.

[cgrantski]

Apologies - I just throw the problem at administrators and they muddle it through. I know that the various WebTrends-related Services (Control Panel) have to be Administrator level logins, and that WT has to be set up in a way to use those. Sounds vague, right? That's because it confuses the heck out of me.

[hazetay1]

Thanks for helping to find out. I guess have to take the last way out of trying to re-install the whole thing and pray hard that it works.

Thank you.