Urchin 5 / Google A . Transfering from Server to server

[rotfil]

I am currently running Google Analytics/Urchin 5 (v5.7.02), on a server, the server has started to act up, (on its last legs etc) and now I am trying to transfer the Urchin Software to a new server, where it would work effectively.

However upon installing the urchin software on the new server and running it (localhost:9999), I am presented with An Action Items Page, and these following choices

Obtain Demo License
Buy License
Activate Pre-Purchased License

I choose ‘Activate Pre-Purchased License’ pop in the Serial number and complete the registration then…

---------------------------------------------------------
Urchin Licensing Center -- Error!

An error has occured during your transaction, please use the back button and correct the problem. The specific error message is:

• Unable to generate a license. Some possible reasons:

Your serial code is currently active
---------------------------------------------------------

So all I want to do is deactivate the serial and reactivate it on another server. Has anyone experienced similar problems, or know of a solution it would be most helpful.

Or even a Contact Number so that i can get some one over the phone!

Thanks for any Help in advance.
James

[rotfil]

In the event that someone experiences a similar problem,

all you need to do is...

make Urchin.com a trusted site Internet options >> Trusted sites etc

Regards,
James

[GAguy]

Urchin is licensed on a per machine basis. So if you move the software you need to have the license reset. Contact an authorised Google Partner to do this:
[google.com...]

[rotfil]

Yes I figured that out, problem is if there is any problem, then you need to have it reactivated again and again which takes days..

My browser crashed half way through set-up so it thought that I had set it all up...

REALLY ANNOYING