Counting PageViews in refreshing pages

[Barak_Di]

Hi,
As I compared Clicktracks & Webtrends I found out that there is a huge defference in page views. I know Clicktracks counts only one page view in a session, no metters how many page views it had. does Webtrends does the same? or does it counts every page view, including few views of the same page, and refreshings?

(All the configurations and excluding are the same)

Thanks,
Barak

[cgrantski]

If you are talking about WebTrends as a server log analysis tool, it will report both the ClickTracks way (called "visits") and the every-view way (called "pages"). But server logs do not record refreshes and back-button views, so no analytics tool will give you those views if they are based on server logs.

If you are talking about the javascript-tag (.gif) version of WebTrends, the above applies except that all refreshes and back-button views are captured.

Hope that clarifies things. It's very surprising that a cool tool like ClickTracks does not give you the number of times a page is viewed.

[Barak_Di]

Thanks for reply. any other idea for the reason to the huge gap between ClickTracks & WebTrends page views?

[cgrantski]

In what direction is the gap? ClickTracks is lower or higher?

Are you using ClickTracks in its log analyzer or tagged-page form?

At any rate, given the way ClickTracks shows results, shouldn't you be comparing CT's numbers with WT's visit numbers, not its page view numbers?

[Barak_Di]

Yes ofcourse, but still such a bug gap - WT - 400,000 pv and CT 150,000 pv. (using analyzer). Does WT counts every refreshed page as a pv? and if it does is there away to cancel it?

[cgrantski]

Can't answer the last question unless you answer the two questions above about whether you are using the log analyzer or javascript-page-tagged version of WebTrends and of ClickTracks. I'm not sure what you mean by "analyzer."

And, again, if you are compared ClickTracks Page Views to WebTrends Page Views, and Clicktracks is really giving you a visit number, not a page view number (according to what you said), then you are seeing 150,000 visits (ClickTracks) and 400,000 page views (WebTrends). So every visit is looking at 2.7 pages. That's not very unusual, and could even be low for some sites and pages.

[Barak_Di]

I'm using log analyzer. In CT I got 1338 visitors and 12994, in WT I got 1200 visits and 26,000 page views.