Webtrends Parameter Analysis Does Not Show Under Site Design Tab

[julep821]

I am using Webtrends 7 Enterprise edition and even though I've defined URL parameters and then set my site to use it, when I go to the reports and look under Site Design for "Parameter Analysis" nothing shows up.

I have ensured that the template has URL parameter included, and it does, but it doesn't work :(

I also made sure that the urls are not being truncated.

One question I have is, since these settings were just changed today, can I reanalyze the old traffic to get that data or will it only apply to new data and is that reason that it's not appearing?

Thanks!

[cgrantski]

It doesn't matter if you have URL truncation turned on or off --- that's just for display in the reports.

You can re-analyze old traffic unless you are using On Demand (the ASP service).

I assume "set my site to use it" means you attached or activated the parameter analysis in your profile, to use WT terminology.

These things can have a lot of reasons because WT offers so many choices and ways to set things up. My main guess right now is that you defined the PA wrong and it's just not finding any matches.

Have you checked out the WT peer-to-peer forum at forums.webtrends.com? There are a lot of experienced users there and you might get a faster response.

[julep821]

Thanks for that link, I wasn't aware they had a peer forum. I was to their site yesterday but didn't see anything regarding the forums.

I will inquire there.

For what it's worth, I am not an idiot, I just haven't ever used WebTrends and the system admins here that are supposed to know how to use it, don't, so I'm left to figure it out on my own.

Thanks!

[julep821]

I have registered on their forums, but while I am waiting for approval, I wanted to post here how I have my URL Analysis set up.

One question I have is will the URL Analysis section fail to show up completely under Site Design if it fails?

I just logged into WebTrends and see that the URL Analysis report is now showing, but has no data.

Here is what I have for my setup:

URL Parameters:

Page Name:
/content/content3.asp The page I want to analyze is [myurl.com...]

Primary Parameter:
FolderKey

Web Site URL:

[myurl.com...]

Then I have made sure to apply the URL Parameter Analysis setting I created to my profile.

Would it be better for me to do a match on content instead of the explicit url?

[cgrantski]

Believe me when I say I don't think you're an idiot. Part of WebTrends' value is that it can be set up in detail. Part of its aggravation factor is that it has to be set up in detail. I know more about WebTrends than most people and have a Ph.D. (for what that's worth) and I continually amaze myself with the boneheaded things I do in WebTrends.

Anyway ...

It's good that the report is showing up because that eliminates a lot of possibilities.

The first thing I would do is look in your Pages report (since you are not truncating parameters) and make sure that the parameter in question is appearing in that report. If it is not, you might have filtered out those hits. If it is, then ...

Recheck your PA definition to make sure the spelling and even the capitalization are exactly as you see it. There is one place in WT where capitalization counts --- I don't remember where it is but this might be it.

Next I would make a new PA and set the page name to "*" (not regular expression). If it does work, the problem is probably your page name. If it still doesn't work, and your parameter name is definitely correct, I would wonder if your profile's database is corrupted. I'd make a new profile with a recent start-analysis date and see if it suddenly populates.

Finally, I have a question about why you included your site URL in your description of your parameter analysis setup. It's not needed anywhere in the PA setup screen.

[julep821]

Thanks for all your help I appreciate it ;)

I checked the pages report and the parameters do not show up in the page. I am only getting back the root url for that page so [myurl.com...] shows but [myurl.com...]
does not. So I'm assuming that the data was filtered out :( Where can I check those settings?

I only included the URL from the site's profile just to show that it was set up correctly ;)

[julep821]

One more question. Is there anything special that needs to be done to get the reports to show an updated PA?

I just made a new PA as suggested, then applied it to my profile, but when I go to reports, the old PA is still showing, even though I've unchecked it in my profile.

[julep821]

Just wanted to update, the new profile and new PA worked. I am able to retrieve my data.

Thanks for your help :D